Dear Mr. Tan
I log onto your blog everyday and learned a lot from your messages. Did you read the forum message "Delay after delay in Incomeshield claim" in ST on 12.03.08 and the online comments from readers?
I think I am not the only one to miss the good old days when you were the CEO of Income. Many of us bought policies because we had faith in you. It is possible that staff makes mistakes from time to time, but it is not fair if the customers have no recourse when their feedback is repeatedly ignored. Do you have any advice for people in similar situations?
REPLY
I believe that NTUC Income will find out the source of this problem, and will rectify it. Give them some time to sort it out.
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