The express bus company sent me an online feedback form. It contained more than 50 questions for me to complete. I sent this reply by e-mail:
QUOTE
If you wish to ask for my feedback, you have to be considerate and send me a simpler form. Do think about the customer. Do not just think about your own convenience.
UNQUOTE
Like most other companies, this company is interested only to compile statistics. I do not think that they are genuinely interested to listen to the customer.
I hope that people will think more about the customer.
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