In running my small business, I have to use the online process of government agencies, such as ACRA, CPF, MOM and IRAS to submit requests and returns.
I find the process to be quite complicated, as I am forced to go through many webpages, and read a lot of information (that do not apply to me). It usually takes a lot of my time.
It would have been easier for me to fill up a manual form, sign it and fax it to the agency. Their data entry staff will probably take only a few minutes to input the form, compared to the hours that the public has to spend to learn how to handle the online process, to do the task and often, to rectify the mistake or call the helpline of the agency.
Have you experienced similar difficulties?
I find the process to be quite complicated, as I am forced to go through many webpages, and read a lot of information (that do not apply to me). It usually takes a lot of my time.
It would have been easier for me to fill up a manual form, sign it and fax it to the agency. Their data entry staff will probably take only a few minutes to input the form, compared to the hours that the public has to spend to learn how to handle the online process, to do the task and often, to rectify the mistake or call the helpline of the agency.
Have you experienced similar difficulties?
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