Tolerance for mistakes

Hi Mr Tan,
I am an avid follower of your blog. I do notice that the entries you have written often draw responses, positive and negative, from the public. There were times when people wrote really nasty things about Income whenever Income makes mistakes here and there.

However, I hardly hear about the public complimenting about the extra mile that Income (or other insurance companies) do for their policy holders. Have we turned into a society where we respond with over-the-top reactions to mistakes, be it minor or major? Have we turned into a society where we cannot make room for mistakes? Must everything go strictly to what has been planned ahead? :(

Pardon me for sounding stereotypical. However, I do feel that society as a whole is becoming less tolerant towards people making mistakes. Patience seems to be in short supply these days and tempers flare too easily. It 'beggars belief' that society is opening up as a whole to welcome people from other parts of the world when minds are shrinking in size.

I apologise for this long email. However, I am not sure if I am the only one behaving in this way. Is it too much to ask for a little patience?

REPLY
Thank you for your useful observations. I agree with your thoughts.