I am developing a customer service portal for big organisations to put up their general enquiry form. This allows their customers to provide brief details of their queries and for the customer service officer to call the customer with the answer. This will reduce the waiting time at the call center during peak hours. It will also improve customer service. More details of this portal can be found here.
This portal can be used by many organisations. The customer will find it easy to contact many organisations at the same portal and be familiar with one standard interface.
Tan Kin Lian
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