I will be using my videocam to record my experience in calling the call center of big organisations, such as the government agencies, banks, telcos, insurance companies and airlines. Each video will be for up to 5 minutes. I will upload the video showing my personal experience - which hopefully will be good, but could show the negative aspects.
I hope that these videos will be educational and will encourage the big organisations to make changes to their call centers to improve the customer experience.
Please share the call centers that you wish me to try, giving me the name and the telephone number.
Tan Kin Lian
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