Calling NTUC Income

Here is my experience in calling NTUC Income during a busy period. There was no pressing of button and irrelevant messages, so there is no hassle for the customer. I am told that I have to wait 3 minutes for my call to be attended. This is better than being put on hold for an unspecified period.  They also provide an option for the call center to call back the customer, which is a good feature.

I decided not to wait and to call back later, when the call center is free.