I called the DBS call center to enquire about my credit card points. I find the automation system to be quite troublesome. I also get many irrelevant messages. It is quite frustrating.
After pressing the wrong option on 3 attempts, I was directed to a customer service officer. The waiting time was rather short - which was quite surprising.
Watch this video about my experience.
The CSO is helpful and provides good service. The automation system is what caused the trouble. (This comment applies to the automation system used by most large organisations, not just DBS). The system used by DBS to verify the customer is quite frustrating and should be changed.
Tan Kin Lian
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