The air conditioner in my office was spoilt. The fault was identified to be a faulty condenser. It was installed recently and was still under warranty.
The Panasonic engineer came to fix the problem last Thursday. They were not able to solve it. They promised to come on Friday or Monday. We did not hear from them. We called their office and nobody knew who was responsible for it. My office did not have air con for 3 working days, excluding weekends.
I am worried about the poor standard of service, from a large reputable company. My air con contractor (a small SME) is helping me to chase them. But the big company seem to be not bothered about customer service or the inconvenience that they cause to their customers.
The Panasonic engineer came to fix the problem last Thursday. They were not able to solve it. They promised to come on Friday or Monday. We did not hear from them. We called their office and nobody knew who was responsible for it. My office did not have air con for 3 working days, excluding weekends.
I am worried about the poor standard of service, from a large reputable company. My air con contractor (a small SME) is helping me to chase them. But the big company seem to be not bothered about customer service or the inconvenience that they cause to their customers.
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