I wanted to find the email address of the customer service manager of Singapore Airlines. I could not find it in their website. I looked for "Contact Us" and it was not available. I looked for "Enquiry" and was given this form that contained about 15 fields to be entered.
Why can't Singapore Airlines simplify the feedback form and ask only for 3 fields - name, email address and content? It seemed that they forgot about the poor customer who has to go through a lot of hassle. (By the way, this is the pattern in the online forms of countless other big organizations!).
Why can't Singapore Airlines simplify the feedback form and ask only for 3 fields - name, email address and content? It seemed that they forgot about the poor customer who has to go through a lot of hassle. (By the way, this is the pattern in the online forms of countless other big organizations!).
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