I wanted to find out the charges for accessing data in the various countries under the Conexus mobile alliance (of which my mobile operator, Starhub, is a member). I could not find the information in their website http://www.conexusmobile.com/service.html
I went to the "Contact Us" page and was presented with this online form that asked for 9 items of information. I entered the essential information: i.e. category, e-mail address and content. I got a strange message "invalid format". It seemed that they required my telephone number as well. I provided it, and it went through.
I wonder why designers of online form make it so difficult to use - and mislead users with more fields that are really needed?
I went to the "Contact Us" page and was presented with this online form that asked for 9 items of information. I entered the essential information: i.e. category, e-mail address and content. I got a strange message "invalid format". It seemed that they required my telephone number as well. I provided it, and it went through.
I wonder why designers of online form make it so difficult to use - and mislead users with more fields that are really needed?
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