Most people send their letters to a company at its mailing address. A staff opens the letter and sends it to the appropriate person to handle it.
We are now in the age of e-mail. A company should have allow the public or its customers to send their e-mails to a common inbox such as inbox@companyname.com. This inbox should be display prominently in the company's contact information - preferably next to its mailing address. A staff can view all e-mails coming to this inbox and forward it to the right person (similar to what is done in the physical world).
By making it convenient to the public, there will be less mail sent to the mailing address and more mail sent to the e-mail mailbox. This will reduce the work for the staff of the company (who can handle e-mail more easily compared to physical mail).
Tan Kin Lian
We are now in the age of e-mail. A company should have allow the public or its customers to send their e-mails to a common inbox such as inbox@companyname.com. This inbox should be display prominently in the company's contact information - preferably next to its mailing address. A staff can view all e-mails coming to this inbox and forward it to the right person (similar to what is done in the physical world).
By making it convenient to the public, there will be less mail sent to the mailing address and more mail sent to the e-mail mailbox. This will reduce the work for the staff of the company (who can handle e-mail more easily compared to physical mail).
Tan Kin Lian
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