I read in the newspapers that IDA is reviewing the performance standard of Open Net - due to delays and other customer issues. Do you have experience with the installation of Open Net at your home? Was it a good or bad experience?
In my case, I was quite confused with their documentation and procedures, and could not get through to their hotline. I believe that their cumbersome procedures and customer handling contributed to what is already a logistic challenge. Please share your views on this matter - so that I can write to the board of Open Net with some suggestions on how they can handle the challenge better in the future.
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