The Open Net contractor came to install the connection to my home. They found an internal pipe was blocked. They asked me to get another contractor to fix the problem. This created a problem of communicating between different sets of contractors.
It would have been better if the Open Net contractor had arranged with their sub-contractor to do the necessary work, and to quote a reasonable fee for this work. The home owner does not want to spend the hassle of engaging another contractor and making the coordination. The problem faced by the home owner became the problem of Open Net anyway.
I face a similar problem with installing a telephone line. The contractor will point out what they do not do, and ask me to get another contractor to do the additional work. It would have been better to have reasonable rates set for the additional services.
This type of "pushing responsibility" around is now the culture in Singapore. This is why things become so troublesome and expensive. We need a new approach - to provide a complete service at reasonable charge. The regulator must come in to do their part, to set the right environment. By leaving matters to the market, it becomes so confusing for consumers.
It would have been better if the Open Net contractor had arranged with their sub-contractor to do the necessary work, and to quote a reasonable fee for this work. The home owner does not want to spend the hassle of engaging another contractor and making the coordination. The problem faced by the home owner became the problem of Open Net anyway.
I face a similar problem with installing a telephone line. The contractor will point out what they do not do, and ask me to get another contractor to do the additional work. It would have been better to have reasonable rates set for the additional services.
This type of "pushing responsibility" around is now the culture in Singapore. This is why things become so troublesome and expensive. We need a new approach - to provide a complete service at reasonable charge. The regulator must come in to do their part, to set the right environment. By leaving matters to the market, it becomes so confusing for consumers.
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