A passenger wanted to give a feedback to Tiger Airways. He had difficulty in giving the feedback and did not receive any response.
I went to the Tiger Airways website to look for an e-mail address to send the feedback. There is no such address. There are only telephone numbers to call.
After searching through the webpage, I managed to find a link to a customer support portal.
I clicked on this portal and had a difficulty time. The customer has to answer about 20 irrelevant questions before he (or she) could give the feedback. The space for the feedback is insufficient.
If you like to know what I mean, you can click on this link and find out for yourself: http://gethelp.tigerairways.com/pages/intro.php
The customer said that Tiger Airways staff did not bother to check the portal and give a reply. He did not receive any auto-reply or any actual reply. The feedback got lost.
Tiger Airways is not the only organisation that make it difficult for their customers to give feedback. It is typical of many organisations in Singapore. They seem to follow a pattern of making life difficult for their customers.
If you want to know an easier way to give your feedback, try this portal developed by TKL Associates:
http://www.easyapps.sg/corporateportal/ Try it and let me know if you find this new method to be better. I hope to interest corporate organisations to use this portal.
I went to the Tiger Airways website to look for an e-mail address to send the feedback. There is no such address. There are only telephone numbers to call.After searching through the webpage, I managed to find a link to a customer support portal.
I clicked on this portal and had a difficulty time. The customer has to answer about 20 irrelevant questions before he (or she) could give the feedback. The space for the feedback is insufficient.
If you like to know what I mean, you can click on this link and find out for yourself: http://gethelp.tigerairways.com/pages/intro.php
The customer said that Tiger Airways staff did not bother to check the portal and give a reply. He did not receive any auto-reply or any actual reply. The feedback got lost.
Tiger Airways is not the only organisation that make it difficult for their customers to give feedback. It is typical of many organisations in Singapore. They seem to follow a pattern of making life difficult for their customers.
If you want to know an easier way to give your feedback, try this portal developed by TKL Associates:
http://www.easyapps.sg/corporateportal/ Try it and let me know if you find this new method to be better. I hope to interest corporate organisations to use this portal.
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