Call center customer service at Amex

Here is one person who is willing to think differently from other people.

http://management.fortune.cnn.com/2012/04/19/american-express-customer-service/?section=money_topstories&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+rss%2Fmoney_topstories+%28Top+Stories%29