Difficulty in using DBS Ideal

I wish to share this letter, which I wrote to DBS, about the difficulty in using their DBS Ideal for business customers. All I wanted was to use the internet banking payment to reduce the need to send out checks. The trouble that I went through was unimaginable. The customer relationship manager is very helpful in solving my problem, but the underlying pain was in the process - which must have affected countless customers. I write to create awareness of this kind of problem which is creating a lot of unnecessary work and hassled, wasting a lot of expensive time.  http://tankinlian.com/admin/file.aspx?id=635