Lack of reply to a letter

Good morning Tan Kin Lian
I read this morning's media report regarding your dissatisfaction with NTUC Income policy.

A few months prior to your retirement, I had the occasion to formally write to you as I wasn't satisfied with an NTUC policy which I had taken up. I did not receive even the courtesy of a response nor a simple acknowledgment of my correspondence.That to me was sheer rudeness let alone gross discourtesy to a customer.

Don't bite the hands that fed you. You know the system well . If dissatisfied, please go somewhere else, probably Russia, where, perhaps, you will find greater justice and fairplay
JL

REPLY
I normally reply to letters that are sent to me. It could have been misplaced. The other remarks in your letter are unnecessary.