Does the Growth policy still give good value?

Dear Mr. Tan,
I was always told that NTUC Income was the only one can give the policyholder the best and protect our interest and thus, for more than 10 years I have "invested" my hard-earn extra cash or CPF into "one basket", i.e. NTUC INCOME. I now feel uncomfortatble with INCOME when receiving their notice to reduce the annual bonus as below.
(details deleted)

Dear
> You invested $50,000 more than 10 years ago. At that time, the projected maturity benefit was $136,403 representing a yield of 5.7% p.a.
> During the difficult years when investment yields were low, the bonus rate was reduced. The projected amount on maturity was revised to $114,047.
> With the latest round of bonus revision, the projected amount at maturity has increased marginally to $116,467. It represents a yield of 4.8% on your invested sum of $50,000 over 18 years.

I think that this revised yield is quite satisfactory. It give a better return than CPF. The Growth policy still represents a good investment because you took it earlier. I am not sure that a Growth policy today will give the same good value.
Tan Kin Lian

Dear Mr Tan,
Thanks a lot for taking time to give me the advice on my policy. I really appreciate it.

I wrote to INCOME before for advice on my cash value if I cancel some policies and the reply was a typical "stereotype" answer of my cash value. I also went to NTUC Income of Jurong East and Ubi before for advice. The customer service seems not well trained for providing advices and instead asking me whether I am interested in their new policy - Vivolife.

Once again, I would like to thanks for your kindness for taking time to reply me. You place the policyholder first before shareholder's point of view.

(I think you are hurt and upset of handing over to some new management team that does not follow the service commitment of the cooperative insurance society formed in 1970, " Income has always placed the interests of our policyholders foremost" stated in NTUC INCOME website - it will no longer valid after you leave the organisation.......)