Cooperative principles and values

Dear Mr. Tan Kin Lian,
I have been a strong supporter of Income for many years. My family has several policies with Income. I am also a member of NTUC union.

You said that the bonus cut by Income is unilateral and arbitrary. Is this the proper behaviour for a cooperative soceity. I thought that the coop acts in an open, transparent manner and look after the interest of the policyholders. This behaviour is as bad as the commercial companies, maybe even worse. Is there any body in the board and management of Income that understand coop values? What about the NTUC?

REPLY
As you are a union member, you can bring this matter up with the leaders of NTUC. They have been promoting cooperative principles and values and wish to see the NTUC cooperatives behave differently from commercial companies. Maybe, the NTUC leaders can intervene to rectify this matter.

In my frank opinion, the cut in bonus is to the detriment of the policyholders. It will destroy the trust of policyholders in NTUC Income and in the NTUC as a whole (as many union members are affected).