Some companies have a Customer Care hotline. Actually, it is frustrating to call the hotline, due to the following:
a) Spend 1 to 2 minutes to listen to a voice recording
b) Have to press many buttons to get through
c) Have to wait for many cycles (3 to 5 minutes) for an agent to be available, before the caller gives up.
I gave up and sent the following e-mail to the company:
"I had a lot of difficulty in reaching your Customer Care. If you really care about your customers, how about making it easy for them to get through and talk to someone?"
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