I gave a practical project to the studnets in my class on Risk Management & Insurance. They had to call the insurance companies in Singapore to ask for quotations for motor, term, accident and medical insurance.
The general conclusion from the projects are:
a) Most insurance c0mpanies were not well organised to handle direct enquiries
b) Many companies took a long time to respond to a simple requests
There is big potential for a new insurance companies to develop its business by organising a well managed call center that can respond to direct enquiries from customers.
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