When you buy a new car, the distributor provides a 3-year warranty against manufacturing defects. To protect this warranty, you are required to have the car serviced and repaired at the distributor'z workshop.
The distributor charges a high price (compared to independent workshops) for work not covered by the warranty. You have to pay this price, in order to protect the warranty.
In several countries, this is considered to be unfair practice, and against free competition. Consumers are given a free choice of their workshops.
I hope that the consumers in Singapore will take a stand against this practice, which increases the cost of motoring.
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