How to make a fire insurance claim

Dear Mr Tan,

My flat burned down. What are the procedure I should follow? I have insured with company X. My upstair neighbours were asking if I have 3rd party insurance. I have none. For my upstair neighbours, what actions I can take?

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REPLY:

As you have taken a policy from company X, you should make a report to your insuer. They will help you on your claim. You can also approach the insurance agent who sold the policy to you.

Normally, a fire policy will cover your liability to the neighbours as well. You can check with your insurer. I hope that you will not find any problem in the settlement of this claim.