Call centers of our Telcos

I wanted to apply for a fixed line. I called the call center of SingTel and Starhub. It was a frustrating experience.

They asked me to listen to pass a button select an option, and to go through it many times. The trouble is that I do not understand the various services and options.

I hope that the designers of call center system are considerate. They should understand that the ordinary customer does not understand the complications of your business. Why not get the customer to talk to a person on your careline early?