Choice of Workshop

Dear Mr Tan,

NTUC Income advertises a motor insurance plan that gives the choice of workshop to repair the car. Is this a better plan?

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REPLY:

You have to pay a higher premium when you select the plan that offers you a choice of workshop. The difference could be 10% to 20% higher.

Most customers prefer the normal plan that charges a lower premium. In most cases, they do not make any claim. If they have an accident, it is better to let NTUC Income handle the repair at their quality workshop. The customer feedback on service and quality of repair has been good.

My suggestion: Go for the normal plan. Enjoy a lower premium (10% to 20% lower). Let NTUC Income handle the repair for you. You can save the hassle.

Exception: If you own a new car (1 or 2 years old) and you are fussy about the repair, then pay 20% more and take the "choice of workshop" plan.