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Monday, June 30, 2008

Ask for relevant information

Dear Mr. Tan
I read your blog today on the "Bonus that reflect the actual experience" and "A poor yield on single premium endowment expired in 2 month time" with a projected return of 3.06%.

Will it be a scenario that the 10 year Growth plan compare to a 5 year plan bought in the same period - 10 year may only get a little bit higher return upon maturity since smoothing start in April this year.Let us take two policies as an example.

5 year plan for $50K from 01 May 2003 and matured on 30 April 2008 for $58,100-00 @ 3.06% against a 10 year plan buying at the same year.

(details removed)


REPLY
I suggest that you write to ask NTUC Income on the following:
a) What is the cash value of your policy now, if you terminate it
b) What is the yield on the cash value
c) What is the projected maturity value of the policy?
d) What is the yield at that time.
e) What is the yield earned by the Life Insurance fund during the years that your policy has been in force, and the projected yield up to the maturity date.
Perhaps you will be able to get a better idea when Income gives the above information to you.

Bonus that reflect the actual experience

Siewkhim asked if NTUC Income has responded to my question about adjusting the bonus to reflect the "actual experience".

I had sent a question regarding the maturity value of the 5-year Growth policy belonging to my wife that will be maturing in August. I pointed out that the maturity value is far short of and does not reflect the "actual experience" during the past five years. I have received a reply that my issue will be attended to "officially". I have not received any further communication after two weeks.

This is the style adopted in most organisations of Singapore. Keep the customer waiting. Do not engage in any conversation. When you are finally ready, give an official reply and defend it strongly. It reflects a disrepect for the rights of the customer.

As this is a complicated matter, I will wait for another one or two weeks, before I take it up at a higher level.

I also intend to raise the issue of the bonuses and cash values of other existing policies that are far short of the "actual experience". A few of my personal policies fall in this category.

Outsourcing of work

Some government agencies identify their non-core activities and engaged in outsourcing the work. Some examples are cleaning of premises and answering of telephone calls.

Most people are familiar with the tendering approach, as follows:

> specify the standard of work
> award the work to the contractor that gives the lowest cost.

The consequence is that the contractor will find the cheapest source of labour, including foreign workers. Eventually, the standard of service deteriorates. Wages continue to be depressed.

There is another way of approaching this outsourcing of non-core work, as follows:

> specify the contract price, including the wages to be paid to the workers
> award the work to the contractor that is able to give the best standard of service.

If a specified wage is given, the focus is to select the best candidates for the job. This will ensure better standard and quality of service. The contractor's task is to ensure that the human and other resources are organised efficiently to meet the rapid changes in the business environment.

I hope that more attention can be paid to this new method of outsourcing, which is based on quality of service, rather than reducing cost.

Saving regular to buy a Life Annuity

Dear Mr. Tan,
From what i know most insurance company annunity plan premium are lump sum. Do you know any company (beside Z) that premium can be paid monthly till age 65.

REPLY
In my view, it is better to invest in a low cost investment fund to get a good return on your savings until your retirement age (which can be at, before or after age 65 ).

You can take the savings to buy a life annuity (by paying a lump sum premium) at that time. This gives you the greatest flexibility and a better yield.

Read these FAQs:
http://www.tankinlian.com/faq/savings.html
http://www.tankinlian.com/faq/life.html

Switching to a new rider for Shield plan

Dear Mr. Tan,
I just received a notice from X advising existing policy holders of the Plus Rider to switch to the Assist Rider. The rationale being that it will assist policyholders to save more in the long run. Medical cost according to their notice has increased as much as 30%. The difference between the Plus Rider and the Assist Rider is that the Plus Rider ensures that the patient does not have to co-pay whereas the Assist Rider would require the patient to pay up to $2000 or 10% of whatever is claimable. The Plus Rider will no longer be available to new policy holders.

What is your view? Would you switch to this? Do I have to take a healthcheck in order to renew my policy or are existing applicants automatically ensured coverage?

REPLY
You have the choice of discontinuing the rider or switching to the new rider. I hope that this FAQ can help you to make your decision:
http://www.tankinlian.com/faq/shield.html

You are not required to do a healtheck to switch to the new rider.

Sunday, June 29, 2008

Is it time to invest in the stockmarket?

JUST A PERSONAL OPINION.

If you are a long term investor, it is about the right time. The global stockmarkets have corrected down by about 20 percent. It is almost one year, since the subprime crisis surfaced. Most of the bad news have been discounted. The recovery is likely to occur over the next three months to six months (just a guess). It may be earlier.

Something may happen that will trigger a recovery. By that time, the market may move up quite rapidly, and you miss miss the boat. So, as a long term investor, it may be time to start investing.

Investing to get a retirement income

Dear Mr. Tan,
You have always talked with much sense & wisdom. I would like to seek your views.

I have been told by my insurance agent that with my impending retirement, it is good to invest in Investment Linked Policies (ILPs). Let the investments grow and sell little bit by little bit, when I need money.

But with market turbulence and falling equity prices, I have a feeling that this may not be the way to invest. What is your opinion here. Please help out with your opinion.
E

REPLY

Please read these FAQs and see if they are helpful in your decision:
http://www.tankinlian.com/faq/savings.html
http://www.tankinlian.com/faq/seniors.html

If you are investing for the long term, say 10 years or longer, it is all right to invest now. You can ignore the market turbulence in the meantime. It is difficult for you to catch the right time to invest anyway. In a turbulent time right now, you have the chance to buy the equities at a lower price and make a bigger gain when the market recovers.

It is all right to invest in a ILP and have a monthly withdrawal to get your retirement income. You should choose a single premium ILP (where the upfront charges are 2% or less, and the annual fee is less than 1%).

Wish you all the best.

Financial planning and inflation

For the first time in 20 years, we have to deal with high rates of inflation. Are you saving enough and earning a sufficient return to cope with inflation?

Here are some simple tips on how to deal with this matter. Read this FAQ:
http://www.tankinlian.com/articles/financial.html

Put People First

I hope that our business policies are made on the concept of "put people first", rather than "make more profit".

By putting people first, the business can still earn a good profit margin. They will get the loyalty of their customers.

Some businesses make more profit by overcharging customers or degrade the service to customers. They may reduce their expenses, but they add more cost to the customers. Some examples are:

1. SMRT reduces the number of trains during off-peak hours. The commuters have to wait longer for a train. The train will be nearly fully packed, even during the off-peak period. By adding more train, SMRT will increase its cost marginally, but it will improve the comfort level of the commuters significantly.

2. Businesses make customers waste a lot of time in navigating through their automated call center systems. It reduces the expenses to the businesses marginally, but add a lot of wasted time and telephone bills for the customers.

3. Businesses make customers wait a long time at their customer service counters. If they increase the manpower to serve customers, they may increase their cost marginally, but reduce the waiting time for customers. Wasted time is costly to customers.

If there is genuine competition, businesses will put their best effort to "put people first", so that they win over the loyalty of their customers. Unfortunately, in Singapore, many businesses are operated by near monopolies. In competitive situations, these businesses apply unfair methods to lock their customers into term contracts and then treat the customers badly during the lock-in period.

I hope that there is a stronger voice to speak for the consumers in Singapore.

Thursday, June 26, 2008

Suggestions are not welcomed

Dear mr Tan
You have given so much practical suggestion for improvement for our public transport such as for MRT, taxi etc - I presume you have also been in direct contact with the concerned parties. Do they respond at all or accept any of your suggestions? Are they allowed to read your posting or allowed to reply?

I think the authorities concerned should make it a point to browse through your blog and other websites which are frequently suggesting improvement. They should actively encouraged those citizens who so freely give out ideas for improvement without any charges or selfish intention. Perhaps I am too naive to think in such way.
monsoon


REPLY
I have given a lot of suggestions to different levels of the Land Transport Authority and Ministry for Transport. Are they listening?

Read my article on "Suggestions are not welcomed".
http://theonlinecitizen.com/2008/06/suggestions-are-not-welcomed/

Often, I do not get any reply. This is our Singapore.

A divine right

A very attractive young girl was about to enter the church in a topless dress when the vicar ran towards her.

"I'm very sorry, miss," said the vicar, "but I cannot possibly allow you to go into Church like that."

"But I have a divine right," protested the young girl.

"Yes," agreed the vicar, "buy you have a divine left too, but I still cannot let you into my church like that."

Encourage more people to take public transport

Editor
Forum Page
Straits Times

During the past year, I take the MRT train regularly to visit most places in Singapore. I find the train to be more convenient that driving a car. I avoid paying high ERP and parking charges and driving in congested roads.

I wish to give the following suggestions to make it more convenient for commuters to take the MRT train:

1. Have a digital display above each door of the train to announce the previous, current and next train station as the train moves along the journey. The names of the stations can be displayed in English and Chinese. This system is used in the Taipei system and is helpful for passengers.

2. Have a green light at each door, to indicate the left or right door that will open at the next station. This system is adopted in Hong Kong.

3. Mark the space near the door with a yellow box. Passengers standing in this box should make way for disembarking passengers.

4. Display a map prominently at the exit of the MRT station, showing all buildings and bus services serving each bus stop within 2 kilometers of the station. This will make it easy for a commuter to take a connecting bus to their final destination.

5. Allow independent operators to use a light bus to run a feeder service to serve the catchment around each MRT station. This service can be operated at a low cost, with a short waiting time.

The first four suggestions are low cost and easy to implement. It will make it more convenient and enjoyable for commuters to take public transport, instead of driving a car.

Tan Kin Lian

Tuesday, June 24, 2008

Tolerance for mistakes

I posted this comment in www.theonlinecitizen.com regarding the case of a father who went through the immigration checkpoint using his son's passport (by mistake).

I am appalled at the attitude of Singaporeans to mistakes that must occur from time to time.
The photograph on the passport is usually taken a few years ago. It may be difficult for the immigration officer to detect the difference between a father and son from the photograph. It is sometimes diffiult to judge a person's age from his physical appearance.


If our immigration officers have to screen through 350.000 Singaporeans and visitors each day, an error rate of 1% of 1% means that 35 people will have to be missed daily.

Is there a big security risk? I doubt it. If I am a criminal trying to flee Singapore, there are better and easier ways to leave this place than using a wrong passport.

I do not like to see over-reaction that will lead to stricter measures that will create a lot of inconvenience to ordinary people who has to travel.

I do not tolerate complacency. I am very irrated to see customer service officers chatting among themselves, rather than serving the customer. This also applies to immigration officers. They should pay attention to their work, rather than chat among themselves to relieve the boredom. I hope that the supervisors can instill this discipline.

Let us accept mistakes as they occur and do not try to exaggerate their impact. We are not a perfect society. Let us focus on the more important things in life.

Jubilee Series 8 Notes

Hi Mr. Tan
What do you think of the above investment?
> Standard Chartered Bank is pleased to offer you higher fixed rate interest on your deposits and investments.

> The Jubilee Series 8 Notes, which pays 3.15% p.a%, interest payable quarterly,
EC


REPLY
There is an analysis of this product in this blog:
http://www.lioninvestor.com/merrill-lynch-jubilee-series-8-notes/

I usually advise people to avoid structured products.Read this FAQ:
http://www.tankinlian.com/faq/sinvest.html

Are restructured products fair to small investors?

Are structured products fair to small investors? The evidence is "no". Many people have been disappointed with the poor yield on structured products. What can be done to deal with this problem?

Here are my views:
http://www.tankinlian.com/articles/structuredi.html

Lucky draw on a donkey.

Here is one of my favourite jokes which has some relevance to insurance.

A young man bought a donkey for $100 from a farmer. The donkey died. The owner thought of a way to get his money back. He arranged a lucky draw for the donkey, sold 100 tickets at $2 and collected $200.

The winner of the draw came to collect the donkey, found that the donkey was dead and made a complaint. The owner refunded back his $2.

The moral? Some insurance companies collect your premium. When you make a claim, the reject the claim (or refund back your premium) on the grounds of non-disclosure or other reasons. Look for an insurance company that is honorable in paying claims, and in treating customers fairly.

Monday, June 23, 2008

Waiting for Permission

Four young men - American, French, Indonesian and Singaporean were shipwrecked on an island. The local girls were friendly.

After a while, the American, French and Indonesian found their partners. The Singaporean was waiting for permission from his boss back in Singapore.

Waiting to be introduced

An Englishman, an Irishman, a Scotsman and an American, hitherto complete strangers to each other, were shipwrecked on a desert island. The natives were friendly and in a short time the American was doing show business, the Scot was running a store, the Irishman was training an army, while the Englishman was waiting to be introduced.

Wasteful competition

SMRT offers a free bus ride from Dhoby Ghaut station to Chinatown on Sundays and Public Holidays.

Why? I seems to be SMRT's way of diverting passengers from their competitor (ComfortDelgro) which operates the North East Line serving Chinatown.

Why is SMRT so wasteful, in creating unnecessary capacity? It will be better for SMRT to save this expenditure and reduce the train fares for their customers.

I hope that the Public Transport Council will disallow SMRT from raising their train fares, if they can afford to be wasteful.

Disembarking the MRT train

The passenger has to disembark the MRT train using the right or left door, depending on the station. Although I am a regular traveller, I have to look out of the windows to see which side has the platform.

It will be useful for the train to display a green light on the door that will open at the next station. This helps the passenger to get ready to use the right door.

Sunday, June 22, 2008

New poll on Restructure of Bonus

Someone has started a new poll on the restructure of bonus in this forum:
http://forum.channelnewsasia.com/viewtopic.php?t=157026&highlight=ntuc

Like a bird

"Doctor, I'm worried about my wife. She thinks she's a bird".

"Well, you better bring her to see me."

"I can't. She's flown south for the winter."

Unable to comment on specific products

Hi, Mr. Tan,
I have signed up for the following life insurances:

1. Life Protector Plus is uniquely designed to give you maximum and permanent life protection at a very affordable rate. It provies up to 140% extra coverage in addition to your chosen sum insured till age 65. Protection for loss of life, terminal illness and total and permanent disability (TPD). In the event of TPD, a lump sum benefit will be paid. Choice of supplementary benefits available for additional benefits and protection.

2. Nest Egg is a regular premium participating endowment plan which allows me to participate in the performance of the participating fund in the form of bonuses that are not guaranteed.There will be no bonus paid on death or TPD claim. IRR for a sum assured 50k, cover term of 20years and premium term is 15 years is 3.6%

Are these products suitable for me?
P

REPLY
I am not able to comment on these two specific products. Generally, I dislike them due to the high upfront cost to pay commission to the agent.

I advise consumers to buy term insurance and invest the difference in a low cost investment fund.

Read these FAQs:
http://www.tankinlian.com/faq/fptips.html
http://www.tankinlian.com/faq/savings.html

Living Policy give poor value

Someone asked me why I now advise against the Living policy - when I previously encouraged its sale as CEO of Income.

When Income kept its expenses low and distributed its bonuses fairly to policyholders, its Living policies and other products gave good value, compared to similar products in the market.

I bought two Living policies during the past years. Recently, I found to my great disappointment, that the cash value on one of the policy has still not reached the breakeven point after 12 years. This was due to the bonus cut during the crisis years.

Although the investment yield has improved significantly (with an average yield of 7.8%), the bonus cuts have still not been restored.

In fact, the cash value is far short of the "asset share" of my policy. The asset share is computed based on the premiums paid and investment income earned, less the actual expenses of the policy.

If insurance companies continue to treat their policyholders unfairly, incur high expenses and give a poor cash value that is is far below the "actual experience", I have to advise people to avoid all life insurance products - except for term insurance.

Life insurance is not a means for agents to earn high commissions and insurance companies to earn high profits, by giving a poor deal to customers.

Sand and stone

TWO FRIENDS WERE WALKING THROUGH THE DESERT.
DURING SOME POINT OF THE JOURNEY, THEY HAD AN ARGUMENT,
AND ONE FRIEND SLAPPED THE OTHER ONE IN THE FACE.

THE ONE WHO GOT SLAPPED WAS HURT,
BUT WITHOUT SAYING ANYTHING,WROTE IN THE SAND
'TODAY MY BEST FRIEND SLAPPED ME IN THE FACE'.

THEY KEPT ON WALKING,UNTIL THEY FOUND AN OASIS,
WHERE THEY DECIDED TO TAKE A BATH.

THE ONE WHO HAD BEEN SLAPPED GOT STUCK IN THE MIRE
AND STARTED DROWNING, BUT THE FRIEND SAVED HIM.

AFTER HE RECOVERED FROM THE NEAR DROWNING,HE WROTE ON A STONE:
'TODAY MY BEST FRIEND SAVED MY LIFE'.

THE FRIEND WHO HAD SLAPPED AND SAVED HIS BEST FRIEND ASKED HIM,
'AFTER I HURT YOU, YOU WROTE IN THE SAND
AND NOW,YOU WRITE ON A STONE, WHY?'

THE FRIEND REPLIED
'WHEN SOMEONE HURTS US WE SHOULD WRITE IT DOWN IN SAND,
WHERE WINDS OF FORGIVENESS CAN ERASE IT AWAY.
BUT, WHEN SOMEONE DOES SOMETHING GOOD FOR US,
WE MUST ENGRAVE IT IN STONE WHERE NO WIND CAN EVER ERASE IT'.

LEARN TO WRITE YOUR HURTS IN THE SAND
AND TO CARVE YOUR BENEFITS IN STONE.

THEY SAY IT TAKES A MINUTE TO FIND A SPECIAL PERSON,
AN HOUR TO APPRECIATE THEM,
A DAY TO LOVE THEM,
BUT THEN AN ENTIRE LIFE TO FORGET THEM.

Insurance for kidney failure patient

Hi Mr. Tan,

Hope that you can advise me. I am a kidney failure patient. and have two young children. What kind of insurance policy should I take up for them using my name or my wife's name? And also what type of insurance should I get for myself in my condition.
CH

REPLY
I hope that you are personally covered under Medishield or a private Shield plan. It is important that you have this cover for your own medical expenses.

You can buy a Medishield plan for your children. There is no need to buy life insurance for them. You should have savings to take care of your future needs. Read these FAQs:
http://www.tankinlian.com/faq/savings.html
http://www.tankinlian.com/faq/fptips.html

You will find it difficult to get life insurance due to your medical condition. Perhaps you can buy personal accident insurance. Read this FAQ:
http://www.tankinlian.com/faq/pa.html

Saturday, June 21, 2008

Call the hotlines for a lower quote on Motor Insurance

Hi Kin Lian,

Just to share with you my personal experience on the above. Faithfully, I drive safely for my personal and passengers' safety and earn no claim discount on my insurance premium. It reached the maximum of 50% within the first few years of owning/driving a car.

After 25 years of paying insurance premium, I feel like one of the loyal contributors to the pool for the sake of other not-so careful motorists and unfortunate injured persons. Insurers love to have us as we just pay and don't have to claim. But they don't differentiate us from other motorists.

Insurers made losses from motor insurance of which I did not have anything to do with it, yet I have to bear with adjustments in premium that they enforce to all insured parties.

Beside giving up owning a car, do you have any advice for me to look into for the sake of saving in motor insurance premium?
PT


REPLY
If your insurer increase the premium, you can look for another insurer who may be able to offer you a lower premium. The hotline numbers are shown in the FAQ:
http://www.tankinlian.com/faq/motord.html

Suggestions are not welcomed

I wish Singaporeans to be more open to new ideas. They should be comfortable about interacting with other people who gives suggestions.

Why are Singaporeans so afraid of new ideas? How can they be overcomed? You can read my views in

www.theonlinecitizen.com
http://theonlinecitizen.com/2008/06/suggestions-are-not-welcomed/#comment-12182

Out of the Box

I write an article each week in the Online Citizen, www.theonlinecitizen.com. It appears in the column, "Out of the Box" You can visit this website to read about my views on life in Singapore..

Someone suggested that I should print a book of my articles. I am considering this suggestion.

Harassment by third party lawyers - action by CASE

Many motorists have received letters from third party lawyers that can be considered to be "harassing". The letters were written in legal language and were threatening. As the motorists have reported the accident to their insurance company, there is no need for the third party lawyer to harrass the motorist. They should write to the insurance company directly and sort out the claim.

I am a life member of Consumer Association of Singapore (CASE). I have asked CASE to take it up with the Law Society and they agreed. I hope that CASE and the Law Society can work out a protocol, so that the ordinary motorists will not be unnecessarily harrassed on third party claims in the future.

Bonus should be based on actual experience

Dear Mr. Tan,
Sorry if my posting seem to attack you, but i just want to clear the issue of the statement you said about me of " taking consumer for a ride".

I did mention that as a consumer, if the insurance company can provide me the projected maturity return at the end, I will be happy. (Higher return seem like a dream, lower return I will not trust that company anymore).

I do not support the insurance companies but accept that it thing we can't change. I never bought growth plan from ntuc income before, therefore want to find out whether did you previously as CEO of NTUC provide consumer higher than the projected return. (I know you gave good return for regular endowment).

Finally, I'm not an agent or manager from Income, but ex-agent from your competitor.
vfocus

REPLY
During my 30 years as CEO, Income give a good return to policyholders as follows:
> expenses are kept low
> 98% of the surplus are distributed as annual and special bonus to policyholders

During the 1980s and early 1990s, the bonus rates were increased every few years - made possible by the good investment yield. From 1998 to 2003, the bonus rates were reduced due to the low interest rate environment and two financial crisis.

Since 2004, the investment yields have been exceptionally good. In my view, the surplus is more than adequate to restore the bonus cuts in recent years.

This approach should be applied to all participating policies, i.e. regular and single premium policies. All participating policies should be treated fairly.

Friday, June 20, 2008

Do not terminate your policies

An Income agent said that several of his policyholders have terminated their policies as they have lost trust in Income. I wish to advise policyholders not to terminate your policies for this reason, as you will be incurring a large loss due to the high upfront charge.

The chairman of Income have given three assurances regarding the restructure of the bonus. His speech is posted in Income's website:
http://www.income.com.sg/aboutus/2008Bonus/chairman.asp

Para 17 and 18 of his speech are reproduced below:

17. Some policyholders have raised specific concerns on the special bonus in blogs. Allow me to address them.

> While special bonuses are not guaranteed, they are designed to ensure that the reduction in annual bonus is compensated. As I have indicated earlier, the new bonus structure is aimed at improving, the total payout to policyholders.

> Should the special bonus in future reduce due to adverse financial conditions, we are committed to restoring it when conditions improve.

> I have stated that this Board will look after the policyholders’ interests. Towards this end, the Board will ensure that the bonus allocated to policyholders result in payouts is fair and consistent with the experience of the Life Fund.

18. I hope I have managed to give you a better understanding and appreciation of the position regarding the bonus restructuring. We will not hurt policyholders and shareholders. And we shall also not allow NTUC Income to be hurt.

I have written to Income that the payout on a 5 year Growth policy that is reaching maturity this year is rather low and does not meet the standard of "fair and consistent with the experience of the Life Fund". This probably applies to many other Growth policies that is maturing in the near future.

Let us give some time to Income to sort out this problem.

I will also be writing to Income to suggest that higher bonuses be allocated to existing policies (even if they are in non-guaranteed form) to reflect the good experience of the Life Fund in the recent years. I hope that the final outcome will give a better return for Income policyholders.

Offensive Postings

There are a few postings from zhummmeng that are offensive to insurance agents and to NTUC Income. I am not able to edit the views to remove the offensive words, so I have to block the entire posting.

I have also blocked a posting by vfocus that attacked me personally. If vfocus (who is probably an agent or manager for Income) uses his real identity, I will be happy to post his comments and give a reply. It is not ethical for a person to attack another person under the cloak of anonymity.

Adrian Khiat expresses some views which disagree with my views. He uses his real name and does not have to attack me personally. I respect Adrian Khiat and allows his views to be posted.

Thursday, June 19, 2008

Harrassment by lawyer acting for third party

Dear Mr. Tan,
It my pleasure to see such a senior and high ranking person who is willing to contribute your knowledge and experience to help public continuously after your retirement. You offer an excellent channel for ordinary people such as me to seek help on problems related to insurance.

In February, my car grazed another car at a turning point in a car park. Both of us have made reports to our insurance company accordingly.


After that, I received three letters, pertaining to the claim issues, from a lawyer appointed by the third party. The first letter is to me, the second is to my insurance company and copied to me. However, the third one in June is to me and inform me that they have filed a civil claim loss and damage. The proceedings is against me.

My insurance agent always told me those are all normal procedures until the last letter while she asked me to collect the Writ myself and then pass to insurance company. I am not sure whether it is the right way for me to do so, is there any legal impact?

Should the appointed solicitors of the insurance company accept service of the Writ of Summons on my behalf instead of me? What are the possible consequences if the issue is escalated to Court? Can I get back my insurance premium if I have to present in the Court and compensate the third party? Who should pay the legal charges?
BH


REPLY
Your insurance company is required to handle the third party claim. After you have informed your insurer about the accident and notified the third party about the identity of your insurer, there should be no need for the lawyer acting third party to harrass you with these matters. I suggest that you should lodge a complaint with the Law Society and let them decide if the lawyer is acting in a professional manner.

It is all right for you to accept the writ and pass it to your insurer to handle the third party claim. Your insurance company will pay the legal expenses as well.

Products that give poor value to consumers

Some life insurance companies design complicated products that are difficult for the consumer to analyse.

It is easy for the agent to get the consumer to buy the product, as the agent can make a misleading presentation of the product. In some cases, the product is designed to take advantage of the ignorant customer.

After buying the product, the consumer is stuck with it for 20 years or longer, as they have already incurred a large upfront cost.

I hope that the regulator will look after the interest of the consumers and disallow these types of poor value products from being marketed to the general public.

My advice to consumers: Avoid all these types of complicated products, as they are likely to give you a poor return. Do not trust any company that market these types of products.

A complicated product, with low yield

Dear Mr Tan,
I brought a 25 years anticipated endowment plan from P in Year 2003. This plan with monthly premium of S$137.67 allows annual cashback of S$1,000 (from 2nd year onwards).

The guaranteed surrender value start from S$1,000 on the 2nd year and increased up to S$1,413 on the 15th year, and then decreased to S$1,000 on the 25th matured year.

The Non-guaranteed surrender value start from S$110 on the 3rd year and increased up to S$24,811 on the 25th matured year (based on 2.78% projected investment yield to maturity).

I have done a quick calculation as follows:

Annual Premium = $1,652.04
Total Premium paid for 25 years = S$41,301
Total Cashback received (from 2nd years onwards) = S$24,000
Guaranteed maturity benefit = S$1,000 (5% of sum assured)
Total guaranteed benefit with total cashback received = S$25,000
Total Non-guaranteed maturity benefit: S$24,811 (based on 2.78% projected investment yield to maturity)

After 25 years, if the 2.78% projected investment yield to maturity is met, I will only received a total of S$8,510 after deducted the total premium paid, or even lower if the actual investment yield decreases.

After coming to 5 years of enforcing this plan, I have realised that I may have make a wrong choice to buy this policy as the returns seems rather low. I would like to seek your advice on the followings:

1) Do you think I should continue with this plan till 25 years?
2) What plans are there with better guaranteed returns?
TY

REPLY
I find it difficult to analyse this complicated product. The maturity benefit is uncertain, as a large part is not guaranteed. I also do not know what is the loss that you have to face, if you decide to terminate the policy now.

If you decide to terminate the policy, you can buy a decreasing term insurance policy for the insurance protection and invest the difference in a low cost investment fund. Read this FAQ:
http://www.tankinlian.com/faq/savings.html

Wednesday, June 18, 2008

Business Ethics

In olden Chinese society, the respected occupations were the government officials, teachers, doctors, farmers and craftsmen. The merchants were considered to be near the bottom of the ranking. Why were the merchants given so low a ranking in the past?

Today, the merchants (i.e. businessmen, entrepreneurs, traders, bankers) are the most lucrative occupations. They earn large amounts of money, especially in financial services and corporate dealings.

Even the professionals (i.e. doctors, lawyers, accountants and teachers) want to be converted into businesses to make more money.

The drive to "make more profit" has resulted in a deterioration of business ethics. Nowaways, businesses find it all right to "skim off the consumers" to increase their profits, so long as they do not break the law. It has become an acceptable business practice to take advantage of the ignorant or weak consumers to maximise profits. .

I believe that there will be a backlash. I hope that the business community will understand that fair treatment of consumers is for the long term benefit of the free market system.

A poor yield on single premium endowment

My wife's single premium endowment will mature in 2 months time. She will get a yield of 3.06% for the past 5 years.

During the past 10 years, the insurance company reported that the averge yield was 7.8%. I found the yield of 3.06% to be unsatisfactory, for a participating policy.

Here are some key figures:

Single premium $50,000
Insurance company earned 7.8% for 5 years, giving a total of $72,800
Maturity benefit: $58,100

By giving a low payout of $58,100, the insurance company kept $14,700 for the 5 years, or $2,940 a year. That is a lot of money to keep from the policyholder for the small insurance protection provided by this policy. The actual expenses for this policy are quite low anyway.

If the insurance company had earned a low return, they would have reduced the payout (i.e. cut the annual and special bonus). As the insurance company had actually earned a high return, they should increase the payout to the policyholder on the maturity, instead of keeping a large part of the unexpected gain in the fund. This is the "promise" of a participating policy.

I have raised this matter with the insurance company. I believe that they payout has not meet the standard of "fair and consistent with the actual experience".

Sudoku

Sudoku is a popular game. It appears in many daily newspapers around the world. It appears in Today and MyPaper in Singapore.

I have asked many people in Singapore. Over 90% said that they are not familiar with the game. I taught them the technique of solving the Sudoku puzzle in 5 minutes. Many of them found the game to be stimulating and interesting.

It takes only 5 minute to learn a skill that can be useful in life. If you are interested to learn this skill, click here:

http://www.tankinlian.com/logic9/

Incontestable Clause

Most life insurance companies have an "Incontestable Clause". It states that the insurance company will not contest any claim after two years, except in the case of fraud. Some insurance professionals claim that they can contest a claim if there is material non-disclosure, on the grounds of fraud.

I hold a different view - that the insurance company has to prove that there is fraudulent intent, in order to reject a claim after two years. I find that insurance professionals are too ready to reject a claim, even on weak grounds.

My position appears to be supported by this chapter from a textbook on "Principles of Risk Management and Insurance" by George Rejda.

The incontestable clause states that the insurer cannot contest the policy after it has been inforce two years during the insured's lifetime. After the policy has been in force for two years, the insurer cannot later contest a death claim on the basis of a material misrepresentation, concealment, or fraud when the policy was first issued. The insurer has two years in which to discover any irregularities in the contrct. With few exceptions, if the insured dies, the death claim must be paid after the contestable period expires.

The purpose of the incontestable clause is to protect the beneficiary if the insurer tries to deny payment of the claim years after the policy was first issued. Because the insured is dead, he or she cannot refute the insurer's allegations. As a result, the beneficiary could be financially harmed if the claim is denied on the grounds of a material misrepresentation or concealment.

The incontestable clause is normally effective against fraud. If the insured makes a fraudlent misstatement to obtain the insurance, the compnay has two years to detect the fraud. Otherwise, the death claim has to be paid.

However, there are certain situations where the fraud is so outrageous that payment of the death claim would be against public interest. In these cases the insurer can contest the claim after the contestable period runs out. They include the following:

> The beneficiary takes out a policy with the intent of murdering the insured.
> The applicant for insurance has someone else take a medical examination.
> An insurable interest does not exist at the inception of the policy.

Tuesday, June 17, 2008

Rejection of Shield claim

Dear Mr. Tan,
I am writing to you to seek your advice on how I should go about seeking redress with regards to my claim with Y.

I bought the Shield plan from Y. I was hospitalised 9 months later for angioplasty (ballooning). Y had written to state that they are not covering me because my hospital discharge summary indicates the diagnosis as : Primary - Ischaemic Heart Disease, Secondary - Hypertension and Hyperlipidemia and that I did not declare that I had high cholesterol.

I did a health screening with my GP and results showed that my cholesterol level was slightly high. My GP advised me to do more exercise and lead a healthier lifestyle. He deemed it was not necessary for me to be on medication. I carried on my life as usual without making much changes at all as I didn't take the condition seriously.


I did another health screening a few years later. My GP told me that my cholesterol level had improved slightly. It was not necessary for me to go on medication.

All this while, it has never occurred to me that I have high cholesterol because I was not on medication. As a layman, I sincerely and honestly didn't know the seriousness of having high cholesterol which may lead to heart disease.

When I was asked questions about my health during the proposal, I had declared whatever I know (ie, on medication for high blood pressure which was under control.) In Y's proposal form, there was no question asked about cholesterol. If it is an important factor in risk assessment, I think it is only fair to include this question.
CY

REPLY
I suggest that you write to Y and pose them the facts that you have presented. If they wish to reject your claim due to non-disclosure, it is their duty to prove that you have deliberately hidden a material fact.

As they did not ask about your high cholesteral, and you were not aware about its significance, you have a right to press for your claim to be approved. Let us see what is their reply to this matter.

If you feel that your claim has not been handled fairly, you can lodge a complaint with FiDREC. They will appoint an independent assessor to look into this matter. Their contact is:
http://www.fidrec.com.sg/website/faq.html

Loss of goodwill

A met an Income policyholder at a cocktail party. He told me that in the past, he did not have to think twice about buying insurance from Income, as he was sure that being a cooperative, he would get a lower price and better return.

With the recent change, he is not not sure whether Income will continue to give the same good value. He is worried about the higher expenses and the recent change in bonus to make Income follow the practice of other insurance companies. He would check carefully before he buy a policy from Income.

He said that a lot of goodwill is being lost through the recent changes.

Monday, June 16, 2008

Saving for an early retirement

Dear Mr. Tan,
I am in my mid 20s. I need your advise on planning for retirement, savings and life protection. Frankly speaking, I have checked many products and are confused with what I need. I do not have much spare cash in the past as I have dependants.

My current pay allows me to set aside about 20% for savings. If I have $500 a month, what are the insurance/ savings I should save? Can I plan for a comfortable retirement at 50 years old?

My agent recommended me Vivolife, limited payment for 10 yrs. But I am also not sure if the critical illness portion is guranteed. Based on my savings, should I buy Vivolife? Or go into endowment? Or save up as cash? Or medical?

REPLY
Please read these FAQs
http://www.tankinlian.com/faq/fptips.html
http://www.tankinlian.com/faq/savings.html
http://www.tankinlian.com/faq/choice.html

Personal insurances - making the right choice

Here are some tips about making the right choice on your personal insurance, i.e. life, medical and accident insurance.

http://www.tankinlian.com/faq/choice.html

Financial Planning Tips

I have often be asked to give advice for a specific situation. I am not able to find the time to do a proper job.

I often refer my readers to the FAQs contained in my website, as follows:
http://www.tankinlian.com/faq/

The popular FAQs are:

> Financial Planning for the Young
> Financial Planning for Seniors
> Investing your Savings
> Benchmark Premium Rates
> Buy Term Insurance Directly
> Buy Motor Insurance Directly

There are many other FAQs contained in this website that may be relevant to you.

A few financial advisers have indicated that they are willing to provide advice for a flat fee, based on time. I plan to introduce them at a later date, after I have the chance to discuss with them on their proposed mode of operation.

See if you're getting a GOOD DEAL

Are you getting a good deal from your participating policy. Dr. Money has this advice:
http://newpaper.asia1.com.sg/columnists/story/0,4136,167015,00.html?

Read more about Dr. Money's articles in:
http://www.tankinlian.com/drmoney/

He who pays the piper

In recent years, we had several corporate scandals, involving accounting irregularities. The accounting firms were appointed by the management of these companies. These professional firms received large fees and were suspected of not doing their work diligently in discovering the irregularities.

In more recent years, we have the subprime crisis. The rating agencies were appointed by the issuers of the collateralised debt obligations. They are now suspected of having a conflict of interest in giving a favourable rating to these complex structures.

Consultants are appointed by management to give advice on business strategy. These consultants are likey to be selected to give advice that are favourable to the management's thinking.

There must be a better way to have access to independent professional advice, especially on matters involving the public interest. The current approach is not working well. As the saying goes, "He who pays the piper calls the tune".

What is a better way to protect the public interest?

Town Transport in Java

I passed through a few small towns in Java during my trip to Bandung from Jakarta. In each town, there is a service called "Angkutan Kota" or "Town Transport".

This service uses a passenger van that can take 6 to 8 passengers. The service runs along a designated route. The driver can pick and drop passengers anywhere along the route. The fare is from 50 to 80 cents.

This is similar to the light bus service in Hong Kong. I find it to be quite practical and useful. It has several of the advantages of a taxi and is much more affordable.

I hope that Singapore will adopt a similar service to serve the local town and to bring commuters to the MRT station, bus terminus or town center.

Wednesday, June 11, 2008

Insuring the risk of high inflation

Can people buy insurance against the risk of high inflation?

My answer is "yes". But it cannot be done by commercial insurance companies. It requires a new way of thinking on the role of governments and the free market system.

I shall give my views on this matter within the next few weeks, either in this blog or in www.theonlinecitizen.com

Civil servants and part time jobs

I read a news report that the Malaysian Government now officially allows its civil servants to do part time work to earn a supplemental income to meet the rising cost of living.

There is a risk that the civil servant may abuse their official position for personal advantage. I wonder how they will manage this risk?

But the underlying problem is the need to give higher wages, at a time when the Malaysian Government face a budget constraint.

What is the solution? Can the free market capitalist system find a solution? Financial speculation, which is a key part of this system, appears to be the major source of the problem.

Terminal bonus lead to Equitable Life's failure

Hi Mr Tan,

Guarantees cost more money. Why does terminal bonus (with less guarantees) contributed to the Equitable Life's failure?

1) Penrose report, chapter 14, para 185 and 186 analysed some financial data :

185. In 1983, the investment reserve was approximately 37% of the long-term liabilities. In 1999, it was approximately 17%. Over the period 1986 to 2000 terminal bonus payments increased by more than 14 times. Further from 1983, the mix of reversionary to terminal bonus shifted in favour of terminal bonus.

186. ...the accelerating growth in terminal bonus payments was fairly consistent over time... Had the Society recognised terminal bonus in its statutory accounts and regulatory returns on any basis consistent with PRE, its financial weakness would have been exposed throughout the 1990s.*

This shows that the Equitable was diverting free assets into terminal bonus payments. More importantly, it implies that reversionary bonus that requires prudent reserving (ie setting aside money) for all generations of policyholders is a fairer approach and helps to avoid misappropriation of funds.

2) Lets see what a policyholder had to say (http://www.emag.org.uk/index.htm?documents/assessment_28112003.html~content) :

.... throughout the 1990s Equitable declared bonuses well in excess of the value of assets to improve its marketing appeal. In consequence it was paying out departing policyholders in excess of their asset value with money from new investors. This pyramid selling left a hole of some £3bn which all policyholders who did not leave before July 2001 have paid for in savage reductions in policy values...

3) How did Equitable declare bonus in excess of the value of assets? My understanding is as follows :

- management was driven by growth (ie new business)
- terminal bonus is not guaranteed and is more flexible to increase/decrease
- so management started to shift more to terminal bonus, projecting high terminal bonus (to attract customers)
- these bonuses were not sustainable, but the terminal bonus had become a marketing tool (decreasing it will lose market share)
- so management misused the investment reserve, using it to pay high bonuses to maturing policyholders at the expense of younger generations
- management thought that since terminal bonus is not guaranteed, they can always decrease it
- management thought that when the investment market booms, all problems will be solved but investment did not boom
- effectively, they had a ponzi scheme running which did not hold up in the courts

4) How reversionary/annual bonus could have prevented the collapse?

- imposes more discipline, ie set aside provisions for bonus, ensure unsustainable bonus are cut, control new business growth
- fairer way to share profits with all generations of policyholders and not just the maturing/claiming ones

5) Why do different actuaries have different opinions?

Quoting a friend : "the one who pays the piper calls the tune".

Yew Ming

Principal Guaranteed, Principal Protected

Hi Mr. Tan,
Let me explain what I know about the difference since I have held some of these products before:

Principal Guaranteed – The issuer (not necessary the bank selling you the notes) guarantees it. As long as the issuer does not go bankrupt you should be safe. However the issuer of such notes are usually special vehicle companies set up by reputable banks such as Merril Lynch. So the vehicle goes bankrupt the bank itself is not affected. Not sure if that is their intention but I read it as so. But generally I think it is quite safe.

Principal Protected – Usually the issuer takes your money and go purchase a zero coupon bond and so get a discount upfront. It is protected as long as the bond issuer do not default. As I understand it the bonds invested are usually rated A+ and above (does not really mean much as Lehman Brother bonds are also rated A+). The money they get from the original discount is then used to “invest” in a risky way , i.e. options, currency and whatever. Once they have lost all your money thru these risky stuff and taken their fees, then they tell you now you are sitting on a zero coupon bond and waiting the next 5 years with zero payment.

Basically my point is that these products are TOTALLY NOT TRANSPARENT and USUALLY DO NOT EVEN give return of FD over the 5 years. If the investor wants to get that 1-2% more than FD, I suggest they go buy bond themselves and invest the rest. Sorry just my 2 cents....I do get quite passionate about this as I have seen many people suckered into such deals.

C

REPLY
Thank you for the explanation. I agree with your explanation.

Can you read this?

Only people with minds can read this
This is weird, but interesting!

fi yuo cna raed tihs, yuo hvae a sgtrane mnid too
Cna yuo raed tihs? Olny 55 plepoe out of 100 can.
i cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it dseno't mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae. The rset ca n be a taotl mses and you can sitll raed it whotuit a pboerlm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Azanmig huh? yaeh! and I awlyas tghuhot slpeling was ipmorantt! If you can raed tihs forwrad it.

Tuesday, June 10, 2008

Another new structured product

Hi Mr Tan,
I received an email about Jubilee Series 8 Notes. In the factsheet, it is stated that principal is 100% protected if held until maturity date. May I know the difference between Capital Protected and Capital Guaranteed? What other risks that I should be made aware of?

I received this reply from the marketing officer:

Good News as the interest rate has been revised from the original 2.7% to currently 3.15%. Its selling out fast. Please call my mobile phone now. Principal protected - there is a condition. You have to hold this note till maturity date of 2.5 years. Principal guaranteed - misleading that its guaranteed at all times under all conditions, even upon early termination. No hidden risks. Only thing is have to hold till maturity to avoid principal loss. Interest rate is guaranteed.

JP

REPLY
From my reading, "principal protected" means that it is "not guaranteed". So, I do not really understand what "principal protected" really means. Someone explained to me previously that it means "we will do our best to protect your principal, but we do not give any guarantee". I always avoid investments that I do not understand.

I avoid structured financial products. I do not let the issuer of the structured product take away my investment gain through their high charges. My views are explained in this FAQ:
http://www.tankinlian.com/faq/sinvest.html

I prefer to invest in Government bonds (low risk, 3% or more), or well rated corporate bonds (4-5%) or shares (high risk, high reward). I pay low cost and get the actual return (commenusrate with risk).

Read this FAQ:
http://www.tankinlian.com/faq/savings.html

Public Facilities need to be improved

Read my article in The Online Citizen:

www.theonlinecitizen.com

http://theonlinecitizen.com/2008/06/public-facilities-need-to-be-improved/#comments

New Zealand Dollar Deposit

Dear Mr. Tan,
I will like to have some advise from you. Now NZ$ exchange rate is 1.0447 bank rate for deposit in FD. Do you think is it the right time to deposit NZ$ fixed deposit now? Thanks.
M

REPLY
I am sorry that this is not my area of expertise. It is difficult to time the market.

I have some of my money on NZD deposit. I think that the current level (which represents a fall from the recent high) should be okay, and the interest rate is above 8% per annum. All the best.

Comment - risk of high terminal bonus

Hello --
It is an excellent point, Mr. Tan.

Obviously, terminal bonuses are higher than annual bonuses. Doing that -- pushing most of the bonuses to the end the policy -- puts the policyholders' fund at risk IF the courts would decide the company cannot simply walk away from its obligation to pay its terminal bonus, as promised.

That is what happened in the case of Equitable Life in UK. Equitable couldn't pay and it went broke.

Are Singapore insurers also at risk?

Well, it depends. In the case of NTUC Income, it gave its assurance at its recent AGM (May 30) that it would not walk away from its terminal bonus. It would pay it.

In a way, that is good for policyholders.

On the other hand, such a statement sounds very much like "an obligation".

Requiring NTUC Income to keep its promises (to meet its obligations) could be expensive for the company.

As mentioned, it was prohibitively expensive for Equitable Life in UK.

Sincerely,
Larry Haverkamp

Danger of unfunded terminal bonus

The collapse of Equitable Life in UK was quoted as the reason to restructure the bonus of Income. The consultant recommended that the annual bonus rate was too high and supported the restructure to a lower rate of annual bonus, to be compensated by a higher rate of terminal bonus.

Tan Yew Ming, a local actuary, studied the report on the collapse of Equitable Life. He found that the problem of Equitable Life was the high rate of terminal bonus promised to policyholders that were not reserved.

When the court decided that Equitable Life had to pay the terminal bonus, Equitable Life faced financial difficulties and had to cease transacting new business. This concluson was also reported by BBC in a commentary.

If Equitable Life had declared a higher rate of annual bonus, they are required to set aside reserve for the bonus. This would have given them a stronger financial position.

I hope that Income will study this matter carefully and avoid the risk faced by Equitable Life, i.e. promise high terminal bonus rates that are not funded.

Heavy burden of debts

A few young people have approached me for help to solve their heavy burden of debts. They owed $20,000 or more, on credit card and other borrowings. They are not able to repay the debts.

I advised them to consult this organisation: Credit Counselling Singapore
http://www.ccs.org.sg/

Some of the debtors told me that they had already tried this channel, but the assistance was limited.

I wish to share this advice with many year people. Avoid borrowing on credit cards or other sources. Save now and spend later. You can lend the past savings to yourself in the future, and save on 24% interest.

Read this FAQ:
http://www.tankinlian.com/faq/return.html

Monday, June 9, 2008

Lessons from Equitable Life - high terminal bonus

An article appeared in the Straits Times: 'Salutary bonus lessons from the UK'
(http://www.asiaone.com/Business/My%2BMoney/Starting%2BOut/Insurance/Story/A1Story20080528-67478.html)

Tan Yew Ming studied the detailed report by Lord Penrose, who headed a comprehensive investigation into the reasons for Equitable’s debacle. This report can be found at : http://www.hm-treasury.gov.uk/independent_reviews/penrose_report/indrev_pen_index.cfm

Here are the key Below are key extracts from Part 7 (conclusions and lessons) of the report, regarding the bonus policy of Equitable Life:

38 ... from the early 1980s the Board’s bonus policy became increasingly driven by the pursuit of growth in new business...
45 ... the Society maintained a bonus record that enabled it to achieve consistent growth in new business premium income, ... growth could not have been achieved without the support of a bonus allocation and distribution policy that produced high policy values and high policy proceeds.
49 ... The Society followed the general view that terminal bonus was not guaranteed and did not have to be provided for in mathematical reserves or technical provisions.... By disregarding accrued terminal bonus, the Society was able to over-allocate bonus beyond its available assets at market value, and in particular to make payments on claims that exceeded the relative available assets at the time.
80 ... The failure to cover future terminal bonus by the retention of funds, given the expectations generated by representations, and by the Society’s sustained practice of paying such bonuses on maturities and other claims, contributed significantly to its ultimate weakness...
95 ... It is appropriate to comment in the first place on bonus policy.... Having adopted a rational approach to bonus distribution policy in 1973 that involved prudent reserving for future reversionary bonuses and related terminal bonus to sums standing at credit of investment reserve, the Board as constituted over the material period began progressively to reduce the reserves held for future reversionary bonuses from 1983 until that aspect of the previous reserving policy was abandoned entirely in 1985. In and after 1983 the amount allotted as terminal, later final, bonus was progressively increased.

240 ... The following may be regarded as the key conclusions arising from this report:

(3) The Society adopted a policy whereby unguaranteed terminal or final bonus became an increasing proportion of total allocations. This was in line with industry trends, but had the intended effect of reducing over time the share of benefits which required to be reserved for or recognised as liabilities in the Society’s statutory accounts and regulatory returns.

(4) As a consequence of this shift towards terminal bonus, and in the absence of any coherent or consistently applied smoothing policy, the Society began to over-allocate from the late 1980s onwards, with the effect that the realistic financial position (as reported regularly on internal systems and therefore known to the executive management) was progressively weakened, and policy claims progressively withdrew funds in excess of prudently calculated policy values. By the end of 2000, the position reached could only be dealt with by radical re-alignment of policy values, as happened in July 2001...

Here is my understanding from the Penrose’s report:

- Equitable wanted to pursue new business growth and high bonuses was used attract customers.
- Reversionary/annual bonuses require prudent reserving as opposed to Terminal/special bonuses. Since they are at the full discretion of the company, not guaranteed nor reserved, Terminal/Special bonus was an ideal “strategy” for Equitable’s management to promise high returns (to attract new customers).
- Over the years, Equitable shifted from the prudent reversionary bonus to the obscure terminal bonus, effectively setting up a Ponzi scheme to payout high bonuses at the expense of other customers.
- The actuary also adopted dubious valuation methods to release unearned profits to support the bonuses.
- Eventually all Ponzi schemes collapse.

To grow, all businesses need capital. Capital is scarce, ie limited. How to get capital besides asking from stakeholders (ie shareholders and policyholders)? More fundamentally, is growth at the expense of current stakeholders?

Yew Ming

Money Market Fund - drop in price

Dear Mr. Tan,
I deposited $300,000 in their Money Market Fund. It generated about 3% interest at the end of the first year (2007). But this year the MMF is not doing well. For the first time, the units bid price went down from 1.088 to 1.087. I am not sure whether I should continue to leave my money in the Fund or should I look elsewhere to park my cash. What's the next best alternative that could preserve my capital sum and give me reasonable amount of interest.

As I am depending on this saving for my old age, I can't afford to make a wrong decision. As I can't afford to pay for professional advice, I hope you could kindly help me.
P

REPLY
I suggest that you talk to the insurance company and ask for their explanation. I suspect that the drop in the price of MMF is due to the recent increase in interest rate. The existing investments are locked in at the old yield. When interest rate increase, the bonds have a small drop in price.

The good news is that the future yield should be higher, say 2.5% or 3% (compared to 2% previously). In the absence of other better alternatives, it is all right to keep invested in the MMF.

Cash value on education policy

Dear Mr. Tan
My child's education policy matured lately. However, the increase in cash value is lower than the previous three years. I though that the value should increase more, according to the duration.

Below are the cash values:

Year Cash value Increase
2005 $37,956
2006 $44,734 $6,778
2007 $49,461 $4,727
2008 $52,397 $2,936 (maturity)

Is the maturity amount applied to everyone in the same age group and sum insured? In 2003, the insurance company send a letter stating that the estimated maturity amount is higher than the $52,397.
JT

REPLY
I suggest that you write to ask the insurance company. Their actuary should be able to give you an explanation.

Personal savings to supplement our CPF

Are you saving enough for your retirement? Is CPF sufficient? If not, what can you do about supplementing CPF?

Read the tips in this article:
http://www.tankinlian.com/articles/savings.html

Personal accident insurance

If you need a large amount of insurance protection, say $500,000, and have a limited budget, you can consider a personal accident insurance. It may not cover sickness, but the big risk for most young peopls is accident.

Read this FAQ:
http://www.tankinlian.com/faq/pa.html

Investing in Foreign Currency Deposits

Here are some tips. Read this FAQ:
http://www.tankinlian.com/faq/foreigncurr.html

Saturday, June 7, 2008

POEMS (Phillips Securities)

Someone asked me how to access the foreign currency rates offered by Phillips Securities.

You have to register as a subscriber to their online portal, POEMS. You can get the foreign currenct rates from the tab, FOREX/GOLD, FX/INVEST.

There may be an easier way. You can call Phillips Securities and ask them how you can use this service.

Tips for Seniors on Investments

Many seniors ask for my advice on how to invest their savings.

I wish to give you two tips, set out in the following FAQs. You have to read them and see which is more appropriate for your situation.

> Financial Planning for Seniors:
http://www.tankinlian.com/faq/seniors.html

> Investing Savings at 60:
http://www.tankinlian.com/faq/age60.html

Financial Speculators

There is a growing body of opinion that financial speculators are the major cause of the large increase in oil and commodity prices. These new financial bubbles will burst one day. In the meantime, the speculators make a lot of money and the ordinary people have to pay for their greed, through the high inflation and cost of living. The capitalist, free market system is falling apart. It will not stay long in this manner.

Life insurance up to age 65

Should you buy term insurance up to age 65 or whole life insurance?

The best plan is a decresing term plan, ceasing at age 65 or covering 25 years only. You do not need life insurance after age 65, as you are likely to have retired from work, and there is no lost income to be covered.

Read this FAQ:
http://www.tankinlian.com/faq/age65.html

Here are the benchmark premium rates:
http://www.tankinlian.com/faq/benchmark.html

Financial Planning and Inflation

The past 15 years have been a period of relatively low inflation. Inflation rate has picked up this year. It is likely to stay high in the future.

We now have to factor inflation into our financial planning. This article contains some tips on how you can take inflation into account.

http://www.tankinlian.com/articles/financial.html

Save for your child's education

If you wish to save for your child's education, you have two options:

> endowment policy (also called education policy)
> low cost investment fund.

This FAQ explains the difference
http://www.tankinlian.com/faq/education.html

Tip: Save in a low cost investment fund. It gives a better yield and is more flexible.

Participating Life Insurance Policies

The participating life insurance policies was created more than 100 years ago. The policyholder pays premium into the policy, to be used to pay the death benefits and expenses. The remainder is invested to earn a good rate of return (compared to the yield that the individual policyholders could get on their own). The actuaries were specially trained to treat policyholders fairly and to distribute the surplus fairly in the form of reversionary bonuses.

Much has changed during the recent 20 years. Many insurance companies have been converted into for-profit companies. There is greater competition to get new business, leading to the launching of new series of policies with complicated bonus structures. In this chaotic situation, it is likely that many policyholders will get less than their fair share of the returns.

Many policyholders wonder why their yield on maturity is so low, compared to the investment yield earned by the life insurance fund. Although a large part of the yield is taken away to cover the high cost and expenses, they wonder if they are given their fair share of the remaining yield.

In today's environment, the participating life insurance policy is an unsatisfactory product to the consumer. It gives a poor yield and is not transparent.

Tip: Do not put your long term savings in a participating life insurance product. It is better to buy term insurance for the protection and to invest in a low cost investment fund. Read this FAQ:
http://www.tankinlian.com/faq/savings.html

Sudden Shift left me high and dry

Dear Mr. Tan,

My company had a Workmen Compensation Insurance Policy with X. In a letter to my company dated about 1 month before the expiry (but in fact posted late as I only received it only 2 weeks before the expiry), X said that they will not renew the policy any more.

On checking with my agent, I found that the X's new practice requires my company to buy "fire and theft" insurance with premium of 100% more than the premium for "Work Injury Compensation" (new name for "Workmen Compensation) before it can be accepted.

My questions are as follows:
a) If X changed it practice, why was it communicated so late to its existing customer?
b) If the claims for "Workmen Compensation" was high, why did it not raise the premium for this cover, instead of forcing the customer to buy other policies?
c) Why does the Ministry of Manpower allow this to happen?
d) Is X using its strong market position to unfairly?

After all, this "Work Injury Compensation" system is mandated by MOM. MOM should settle some of these ground rules so that the system can operate in an efficient and fair way. MOM cannot say "let market forces decide" because it is not a completely free market with many buyers and many sellers but a market with many small buyers who are "forced" to buy something and a small number of big sellers)

HW

Friday, June 6, 2008

What a wasteful world!

AN OPINION.

We are a wasteful world. We bring people from the rural areas into crowded, congested cities. They spend several hours each day commuting to and from work. A lot of time and energy is wasted in this commuting.

We produce material goods that are excessive for a comfortable life. We have too many products and choices. We buy too many things that we do not use, to be thrown away. We keep producing more, and use up the limited materials and minerals.

We work too many hours in an excessively competitive environment. We compete to survive. We destroy our competitors and take over their assets. We have too little time to enjoy leisure.

No wonder - we are short of oil, minerals and food. We see the huge spike in prices. It will lead to more hardship on the poor. It may lead to unrest.

The capitalist, free market system has not given people a good life. It is time to re-think of a new model for the world.

AUD Fixed Deposits

I searched the Internet to find out the interest rate on 3 month fixed deposit offered by various banks in Singapore.

Small Large
deposit deposit
ICICI 8.29% 8.34%
ANZ 7.58% 7.58%
RHB 7.3% 7.3%
DBS 6.99% 7.21%
UOB 6.38% 6.58%
HSBC 6.2% 6.5%


Note: Large deposit is usually for SGD 200,000 or more. But it differs according to the bank.

Tip: Source the internet to get an idea about the interest rate offered by the bank on the deposit. Usually, 3 month is a good period to invest, unless you wish to take a longer term view. You can convert your SGD to the foreign currency with a online stockbroker and transfer the foreign currency to the bank that offers the best interest rate.

Get a better yield on your savings

Singapore banks make huge profits, or $1 billion or more. Their profit come from the following sources:

> High margin between the interest rate that they charge to borrowers and the interest rate that they pay to depositors
> High charges on conversion of foreign currency, e.g. spread of more than 0.5% (compared to 0.15% charged by efficient online brokers).
> High fees for bank transfer and other services.

I hope that the banks can give a better deal to their customers, as follows:

> Pay higher interest rate on fixed deposits
> Reduce the spread on currency conversion
> Reduce their bank charges

There are many online portals that can offer lower charges and fees, and better conversion rates. If you search the internet, you can also find banks that offer better interest rate on fixed deposits. I advice consumers to be more active in searching for the best deal through the internet.

FAQ: Traded Endowment Policies

1. What is a traded endowment policy?

A traded endowment policy is a policy that is sold by the policyholder to an investor. The investor pays a sum that is higher than the surrender value offered by the insurance company.

The investor will continue to pay the premium under the policy and will collect the death or maturity benefit on the policy.

The investor expects to get a good rate of return on the amount paid to buy over the policy, and the future permiums paid.

2. Is it advisable to invest in a fund of traded endowment policies, where the fund manager undertakes to manage these policies?

It depends on the following:

> Is the fund manager reliable and trustworthy?
> What are the charges taken away by the fund manager?
> What is the underlying gross and net yield of the fund, after deducting the charges?
> What is the underlying risk of the traded endowment policies?

3. What is the underlying risk of the traded endowment policies?

These traded endowment policies carry the following risks:

> The future bonuses paid under the policies may be reduced. This will reduce the expected yield.
> The insurance company may become insolvent
> The fund manager may overlook to keep the policy in force, leading to its termination

These risks have to be factored in considering the net yield on the fund.

4. What is a satisfactory rate of return, considering the risk?

If the investment is in the UK, you should compared the expected yield on the traded endowment fund with the yield from UK Government Bonds.

You should expect to get at least 2% to 3% higher than the bond yield of similar duration, to compensate for the higher risk.

If the fund has a duration of 5 years and the UK bond yield for 5 years is 5%, you should expect to get a net yield (after deducting the fund manager’s fees) of 7% or 8% from the traded endowment fund, to make it worth the risk.

5. Do you invest in traded endowment policies?

I avoid investing in this type of product as I am not familiar with the risk, the yield and the integrity of the fund manager.

I prefer to invest in Government bonds or equities, as these products are traded on the exchange and there is liquidity. flexibility and price transparency.

Tan Kin Lian

Investing in foreign currency deposits

Here are my tips for investing in foreign currency deposits. They are based on my personal experience:

1. Get a good rate when you convert from Singapore dollars to the foreign currency. Find out the buy and sell rate for the currency. Take the middle of these rates (which is usually the interbank rate). Find out the spread charged by the bank, which is the rate that you pay, compared to the interbank rate. A good spread is 0.15%. If the spread is more than 0.2%, you should take the trouble to convert the money elsewhere.

2. You can convert the money with an online stockbroker, such as Phillips, and pay a spread of 0.15%. You may have to pay some bank charges, but the amount is quite small. You can compare the total cost, i.e. the spread and the bank charges, to decide which is the best option for you.

3. You can call a few banks to check the interest rate that they pay on the fixed deposit. If you tell your bank about the rate quoted by other banks, they are likely to match it.

4. On withdrawal of the fixed deposit, you can convert the foreign currency into Singapore dollar in the same way, i.e. move the foreign currency to the online stockbroker to get a better conversion rate.

Here is an example. You wish to convert SGD 100,000 into Australian dollars. The bank quotes the buy and sell rate as 1.3015 and 1.3210. The middle rate, or interbank rate is 1,3112 (i.e. mid-way between the buy and sell rates). The spread charged by the bank is 0.75% (i.e. 1.3201 divided by 1.3112).

If you convert the money at Phillips (through POEMS), you are given a spread of 0.15% above the interbank rate. You will be charged 1.3132. However, as the interbank rate changes each few seconds, you will find this rate changing as well.

If you are converting $50,000, you will be able to save $390 by converting with Phillips. You may have to pay $100 or less in bank charges. You can still make a saving by taking some trouble. If you are converting a larger sum, say $100,000 or more, your saving will be more.

If you convert the money at Philiips, you can transfer it to another bank to earn a better interest rate on the fixed deposit.

Thursday, June 5, 2008

Adequate Wage in Singapore

Extracted from http://www.theonlinecitizen.com/
http://theonlinecitizen.com/2008/06/giving-equal-access-to-social-benefits/

I wish to say a few words on why there should be a minimum wage. It is necessary to ensure that the weakest members of our society, i.e. the poor and lower educated, are given a wage that is sufficient to meet the cost of living and raise a family. They should not be required to work 12 hours a day or two jobs, just to earn enough.

Most countries in the world has a minimum wage, including the low income and high income countries. Even the USA, which is the worlds biggest proponent of the free labour market, has a minimum wage.

A minimum wage may not increase the business cost significantly. It just reduces the huge profit earned by the business owners, salaries of the top management and the rental costs. The share of business cost of the minimum wage earners is probably not significant, except for labour intensive industries.

There is less economic pressure for a minimum wage policy in a big country. If necessary, a person can move to live in a low cost part of the country. Some people can go back into farming, for example.

But in a small country like Singapore, the choices are limited. So a minimum wage policy is necessary.

The argument against a minimum wage is that it will drive jobs to other countries. Let us look at the facts. Are our jobs going overseas? Hardly!

We have the opposite situation. Many jobs are created in Singapore, that have to be filled by low wage workers from other countries.

I am surprised at the large number of these foreign workers. They increase the demand on our public infrastructure and facilities and increase the congestion in Singapore. Is this good for Singapore?

These low cost foreign workers compete with our local workers. Many of our local workers cannot find jobs and have to be unemployed. The unemployed are criticised for being “choosy”. Is this true? Many of our elderly are willing to take menial jobs as cleaners just to survive. I respect them. I hope that we can give them a decent wage for their work.

We must remember that there is a high cost of living in Singapore. More so, for a worker who has a family to feed. We cannot expect them to accept the same wage that is adequate for a foreign worker who feeds a family in a low cost country.

Tan Kin Lian

Call hotline for the best quote

Hi Mr. Tan,
I read from your blog, you mentioned that X offers competitive rates for motor insurance. For many models of cars, the rates are up to 15% lower than our competitors.

How can this be, when I was quoted a higher rate compared to another insurance company? I was quoted $518 for my next renewal with X, 50% NCD + 5% loyalty discount. A good friend recently renew his motor insurance with another company and he was quoted $460 for his renewal on the same terms.

I emailed and called X for clariffication. No one could give me a satisfactory answer. When I asked a customer officer if X could give me a better requote, she said NO and its not negotiable.

How wonderful. Seems like i have no incentive or reason to stick to X anymore, as X is now charging more than others. That's all I have to say for now. Thank you for reading this email.
AT


REPLY
In past years, X offered competitive quotes. I understand that the increased their premium rates by about 20% (or more) this year. They are no longer the most competitive.

I now advise consumers to call the hotlines of insurance companies to get the best quote. Read this FAQ:
http://www.tankinlian.com/faq/motord.html

Restore the Annual Bonus

Hello

I note this part from the Income's Chairman's speech:"Should the special bonus in future reduce due to adverse financial conditions, we are committed to restoring it when conditions improve."

That is good to know. But if that is the policy, why not do it for the annual bonus? It was cut in 2003 because of adverse financial circumstances. Since then, the company has done well, with returns averaging 7.8 per cent over the last 10 years.

So, why not put those words into practice: "...we are committed to restoring it when conditions improve."Conditions have improved. Where is the restored bonus?

Sincerely,
Larry Haverkamp

Wednesday, June 4, 2008

Extract from speech by Income's chairman

Extract from the speech by chairman of Income, made at the annual general meeting on 30 June 2008:

Some policyholders have raised specific concerns on the special bonus in blogs. Allow me to address them.

> While special bonuses are not guaranteed, they are designed to ensure that the reduction in annual bonus is compensated. As I have indicated earlier, the new bonus structure is aimed at improving, the total payout to policyholders.

> Should the special bonus in future reduce due to adverse financial conditions, we are committed to restoring it when conditions improve.

> I have stated that this Board will look after the policyholders’ interests. Towards this end, the Board will ensure that the bonus allocated to policyholders result in payouts is fair and consistent with the experience of the Life Fund.

Avoid switching to another high cost policy

Dear Mr. Tan,

I would like to seek your help and advice on the policies which i purchased from X a few years back. I am 25 years old and started work 2 years ago. I bought my first Protection policy in 2002. Later, I bought a Living policy in 2006.


Recently a few insurance agents advised me to terminate my policies with X. They said that I am paying a very high premium for my policies. Especially for the Living policy. Two agents from Y and Z offered an alternative policy at a lower premium.


I have been reading your blog and am curious if I am really paying a costly price for my policies under X? Due to the high living standard in Singapore, i would like to spend my money wisely and purchase the most competitive policy in the insurance market.


Should I terminate my policies with X and buy the policy recommended by Z? Is there any other alternatives which i can look into?
G


REPLY
As a general guide, you should not terminate a policy and buy a new policy from another agent. Each time that you buy a policy, the agent earns big commission that takes away two years of your savings. I suggest that you approach the insurance agent from X, and ask for his or her advice, on whether the agents from Y and Z are giving you proper advice.


If you wish to make a change, you should buy a low cost term insurance and invest your money in a low cost investment fund. Low cost means that there is no adviser who earns a lot of money from giving you the advice.


Read this FAQ:
http://www.tankinlian.com/faq/savings.html

Online Trading Platforms

Sir,
I refer to your blog entry on your subscribing to Fundsupermart: http://tankinlian.blogspot.com/2008/03/fundsupermart.html

I recommend that you check out the service provided by Phillips Capital (at http://www.poems.com.sg) as well. I have accounts on both, and I have noticed that POEMS sometimes has lower sale charges for their unit trusts. (I do not have vested interests in either companies and am speaking as an individual investor.)

As an example, Fundsupermart has a 2% sales charge for the DBS Shenton Global Opportunities fund. For POEMS, it is 1.5% (I think you need to have an account before you can see these details). Also, there are ways to get even lower charges on POEMS.

POEMS provides avenues to invest in ETFs in global markets and S'pore govt treasury bills, while Fundsupermart does not. Fundsupermart provides an avenue for investing in S'pore govt bonds, while POEMS does not.

One key downside about using POEMS is its (very) badly designed user interface, but I can live with that!

JT

Tuesday, June 3, 2008

Give a better currency rate

I used to convert my Singapore dollars into foreign currency with my bank. I learned recently that the spread (i.e. difference between the buy and sell rate) is about 1.3% compared to 0.3% charged by an online stockbroker. The difference of 1% is for a two way trade. For one way, the difference is 0.5%.

If the amount is $100,000, the difference in charges of 0.5% is $500. I have to pay a TT fee of $10, so I can save $490 by going through the online stockbroker. I hope that my bank can give a better currency rate, so that I do not need to go through another source (which is quite troublesome).

Renewal of Motor Insurance

A few people found their motor insurance premium increased by 20% or more, on the renewal of the insurance this year. They did not make any claim during the past year. The increase was due to the escalating claim cost faced by the industry and the poor management of these claims.

They asked my advice on how to get a lower premium rate. I asked them to get a quote from the hotlines of the insurance companies shown in this FAQ:
http://www.tankinlian.com/faq/motord.html

A few consumers have found that India International (Tel: 6347 6100 Fax: 6225 7743) to offer the most attractive quote.

A few months ago, I visited their office to renew the motor insurance for my wife's car. I found their service to be satisfactory. The office environment is friendly. I asked about their claim procedure and was satisfied with it. The premium rate is almost 20% lower than the rate quoted by my existing insurer.

If you like to try, you can send a fax to India International for a quote. If the quote is competitive, you can visit their office and talk to the employee, before you decide to make a switch. You can send your feedback to me.

Foreign currency conversion rate

Are you getting a good conversion rate when you buy and sell foreign currency, such as Australian dollar or British pound?

Look at the buy and sell rate. The difference is called the spread. This is the charge imposed by the bank to cover their expenses and profit. It is the cost incurred by the customer to convert from Signapore dollar into the foreign currency and to convert it back at a later date.

If the spread is less than 0.5%, it is a good rate. If it is more than 1%, it is too expensive.

I found the spread charged by a local bank to be as follows:

TT OD
USD 1.1% 1.6%
Euro 1.1% 1.3%
GBP 1.3% 1.7%
AUD 1.6% 2.1%
NZD 1.7% 2.2%
Other 2.6% 3.4%

TT - telegraphic transfer
OD - on demand, i.e. currency notes
The spread is slightly lower for sums above $50,000

LOWER SPREAD AT POEMS.COM.SG
I found the spread on foreign currency at POEMS (Philips Securities) to be 0.3%. In the future, I will convert my money at POEMS and ask them to transfer it to a bank to place on fixed deposit.