Faster processing of Incomeshield claims

For September 2006, we settled 51% of Incomeshield claims within 7 days, a vast improvement compared with 1% in July.

The recent implementation of several measures contributed to speeding up the processing of claims:

a) auto mapping of medical condition
b) auto mapping of surgical table/benefit
c) direct access to claims by approving officers (avoid data entry)

We will soon automate the processing of within-deductible claims. This will help to speed up the processing of the remaining claims.

William Fong
Head, Group & Health Dept