Transparency and interpretation of policy conditions

An insurance company is advertising about the transparency of their insurance policies. While this is commendable, consumers should be aware that there are other important matters that need to be considered, such as interpretation of policy conditions and exclusions.
http://tankinlian.com/admin/file.aspx?id=697&IID=701

A company's reputation in honoring claims and treating customers fairly is probably more important than the transparency of their policy wordings.