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Tuesday, November 20, 2012

Inconsiderate customer survey

I received many requests to participate in customer survey that were created by inconsiderate people. They ask 100 or more questions, but do not tell you in advance. You have to go through several webpages before you find out.

Recently, Paypal invited me to do their customer service survey. I replied to the e-mail asking someone to reply to me, to confirm that there is a person who monitors the replies. They did. I followed up with this e-mail:

QUOTE: Can you tell me how many questions are in the questionnaire?I have been invited to answer questions that show me, one page at a time, and goes on for more than 100 questions.
I did not know after going through 5 pages, that there are many more pages to go. UNQUOTE
Instead of replying to my question, Paypal got someone to call me by telephone. He started with this message, "Before we continue, I like to tell you that this call is recorded for training purpose, etc ... "

I replied, "This is rubbish" and put down the telephone. I hope that this message goes to the survey companies. They have to understand that they are wasting customer's time with their methods and damaging the goodwill of their clients.



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