Need for OneInbox

7 July 2012 

Editor, Voices

Today Paper

I refer to the letter from Tang Fook Meng on the OneInbox email service.

Like Mr. Tang, I am happy to receive e-mails from government agencies sent to my 

regular e-mail account.

However, I wish to express support for the OneInbox service for the following reasons:

• It is better to receive e-mails in OneInbox rather than signing in to the websites of individual government agencies, such as the Central Provident Fund, the Ministry of Manpower or the Accounting and Corporate Regulatory Agency or receiving the letters by physical post.
• The government agency may need to have a audit trail that the message has been received and read, which is possible through OneInbox or their individual website
• It is better to receive the important mail in OneInbox, rather than to have them mixed up with all types of e-mails that are received in the regular email account

I hope that OneInbox can be developed as a means of authenticating the identity of the recipient. This can replace the current system of sending personal identification number (PIN) or temporary passwords to the physical address.

Tan Kin Lian