The Consumer Association conducted a survey and found the quality of call center services to be quite bad. Read this report. http://www.tremeritus.com/2012/06/17/majority-of-respondents-unhappy-with-attitude-of-call-centre-staff/
The difference between bad service and excellent services is a simple step, But many organizations refuse to take this step, preferring to adopt the same method, and refusing to make a change.
I wish to share my experience here. http://tankinlian.com/FramePDF.aspx?ID=140
The difference between bad service and excellent services is a simple step, But many organizations refuse to take this step, preferring to adopt the same method, and refusing to make a change.
I wish to share my experience here. http://tankinlian.com/FramePDF.aspx?ID=140
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