NTUC Income offers a service to our motor policyholders. If their vehicle breaks down, they can call our hotline 6788-8788. We will send a service van to provide assistance to the motorist.
During the first 6 months of this year, a total of 2,700 motorists called us for assistance.
The assistance is provided by our partners, namely STAR Automotive Centre, Automobile Association of Singapore and Comfort Delgro Engineering Pte Ltd. This service is provided free to the motorist. On average, it takes about 60 minutes for the service van to appear on the scene.
Our customer service survey indicated that 95% of the motorists are happy with the service provided by our partners. If they require repair, the work will be done by our partner. They give a discount to our policyholders for towing charge.
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