We received a feedback from a new motor policyhoder. She called up about 10 insurers for a quote and finally decide to choose us, because of our lower price. She told us about a finding she found quite "unique".
She mentioned that whenever she told our competitor she is going to take up with NTUC Income, they told her not to do so. Reasons include: need to go IDAC, slow claims. They told the policyholder, "You can take up with another company but not NTUC Income."
This policyholder made the effort to call us and find out the truth. She was convinced about our service standard.
It seems that our competitors are not able to match our competitive rates and have to resort to scare away the customers with their false statements.
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