Some problem in the backyard

A policyholder made a request to upgrade to enhanced Incomeshield. There was some problem with the request. He sent this message to me:

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Dear Mr Tan

This is what happen in your backyard, can you work something to get it right? Just got call that your teams lost all details and wanted us to re-fax again. What is this?

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Dear EL,

I am sorry about the trouble that you are facing.

As you have observed correctly, there is something wrong in our backyard. We are trying to clear it. Please bear with us.

Sometimes, this type of mistakes do occur. I hope that it is not too troublesome for you to fax again.

Tan Kin Lian
CEO, NTUC Income