Poor customer service

Why do Singapore provide poor customer service? Here is a view.

My view
Good customer service comprise of three components:

• Culture
• Training
• System

While there is little that can be done about culture, as it comes from the upbringing and education, there is much  that can be done to put up a customer service system, backed by training based on that system. If we study great organisations like Walt Disney, we can see the importance of system and training.