It is possible for large organizations in Singapore to improve their customer service. By taking the lead, they can set the standard for other organizations to follow. I wish to share my experience with a large insurance company that I led in the past. Read my story in www.tankinlian.com (search for "customer service"). The strategies can be adopted easily in most organizations, - large and small.
Here is the link to the article: http://tankinlian.com/admin/file.aspx?id=140
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