Customer Service

The Star

Courteous service workers are a dying breed, and the cause lies in Singaporean characteristics,

be it the worker, the boss or overdemanding customer. As its new generation becomes more cosmopolitan, self-centred and seemingly always in a hurry, Singapore is finding it harder to develop a good service culture on its own.


http://thestar.com.my/columnists/story.asp?file=/2010/7/17/columnists/insightdownsouth/6676149&sec=insightdownsouth