I have written a strategy paper on how a government agency can organize its website and online processes to improve its productivity and deliver a better quality of service for the public. Read the paper entitled "e-Government" in my website, www.tankinlian.com
If you have experienced inconvenience or difficulty in searching for information or submitting an application to a government agency in the past, please send your story to kinlian@gmail.com or post a comment here.
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