Losing its cooperative character

I met a friend at a cooperative dinner last night.

He made this observation, "Mr. Tan, when you were with Income, you kept the expenses low and offered an alternative to the people that were different from the other insurance companies. I can see that much of what you have done is being reversed and Income is now becoming like the other insurance companies. I feel quite sad for the policyholders of Income."

I told him that I agree with this observation. I hope that the management and board of Income will realise that many policyholders feel this way.