My tenant in my townhouse complained about the leak in the house during the rainy period. My wife arranged for a contractor to view the problem. He sent a quotation for $900.
Initially, I was not sure about the reliabilty of the contractor. Then, I saw in his letterhead, the tagline, "member of NTUC Income Home Service". This gave me the reassurance, as he is required to observe the code of conduct and service standard agreed with NTUC Income.
He got the job.
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