I visited Ang Mo Kio Auto-Point last Friday. Several workshops in this center from a business group to tender for the repair of motor cars for our customers.
I was very impressed with the following:
- the participating workshops were able to work together in cooperation
- they focused on quality assurance and customer service
- they submit competitive tenders and win about 5 repairs a day
- they meet our standard of repair quality and customer satisfaction
- they were proud to be a quality workshop under NTUC Income
I am glad that our tender system is able to help these small workshops (which are owned by small proprietors) to get a steady source of business. They can make an honest profit and are able to provide quality repair.
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