Our inconsiderate bureaucrats continue to impose an unfair burden on the small employers. My issue is time is with the SAF.
My staff went for in-camp training. He submitted a claim for NS makeup pay. I received an e-mail from SAF asking me to verify his claim. I click the link and had to enter my SingPass. This was not recognized. I was then asked to call the SAF hotline 1800 3676767.
This is supposed to be a hotline. It is an infuriating line. I went to an automated voice response system asking me all kinds of questions that I do not know how to answer. I tried to guess the button to push and there are more buttons to come. I finally got lost, after wasting much time.
I replied to the e-mail and once again was asked to call the SAF hotline. I tried again and after refusing to press a button 3 times, they asked me to press 0 to talk to a human being.
I pressed 0 and got a message that all the customer service officers are busy.
Why does the SAF need to waste so much of my time? How inconsiderate can they be?
My staff went for in-camp training. He submitted a claim for NS makeup pay. I received an e-mail from SAF asking me to verify his claim. I click the link and had to enter my SingPass. This was not recognized. I was then asked to call the SAF hotline 1800 3676767.
This is supposed to be a hotline. It is an infuriating line. I went to an automated voice response system asking me all kinds of questions that I do not know how to answer. I tried to guess the button to push and there are more buttons to come. I finally got lost, after wasting much time.
I replied to the e-mail and once again was asked to call the SAF hotline. I tried again and after refusing to press a button 3 times, they asked me to press 0 to talk to a human being.
I pressed 0 and got a message that all the customer service officers are busy.
Why does the SAF need to waste so much of my time? How inconsiderate can they be?
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