I was at the check-in gate at Changi Airport 80 minutes before departure. The gate was supposed to open at that time. It did not. The security staff, under Certis, were chatting away. A long queue of passengers had formed. After 10 minutes, the security staff beckoned the passenger to proceed for security clearance.
I asked the security staff why they started the clearance 10 minutes after the scheduled time. He said, "shortage of manpower".
This answer is not acceptable to me. We have many Singaporeans who are unemployed. Why can't Certis employ them to meet the manpower shortage? They must be keen to make a profit on their contract, rather to spend more on manpower. As a results, the customer service deteriorated.
This is the consequence of the cost cutting, outsourcing practice of our government and quasi-government agencies. By being short-sighted, they have created a deterioration of service standard. Nobody seem to care about this deteriorating situation. (This is not the first time, as I had experienced a similar delay on my previous trip.
I hope that our government leaders are reading this post.
I asked the security staff why they started the clearance 10 minutes after the scheduled time. He said, "shortage of manpower".
This answer is not acceptable to me. We have many Singaporeans who are unemployed. Why can't Certis employ them to meet the manpower shortage? They must be keen to make a profit on their contract, rather to spend more on manpower. As a results, the customer service deteriorated.
This is the consequence of the cost cutting, outsourcing practice of our government and quasi-government agencies. By being short-sighted, they have created a deterioration of service standard. Nobody seem to care about this deteriorating situation. (This is not the first time, as I had experienced a similar delay on my previous trip.
I hope that our government leaders are reading this post.
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