I prefer an environment where a business charge a package fee for its service and avoid making additional charges for additional items that should be part of the package. By imposing extra charges, the business is making life more complicated for its customers and also adding to the administrative costs. Often, the customers are not aware of the additional fees and are held under ransom - when they need the additional services.

The practice of charging additional fees has promoted a law-maker in the USA to introduce legislation to prevent some of the bad practices. While this legislation is not likely to be supported, due to the strong industry lobby, it goes to show the bad business practices.

http://money.cnn.com/2011/11/22/news/companies/baggage_fees/index.htm?section=money_topstories&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+rss%2Fmoney_topstories+%28Top+Stories%29