I helped a consumer to prepare a complaint against an insurance agent who cheated her. The agent convinced her to invest $50,000 and instead of putting it into a single premium policy, the agent changed the application, without her knowledge, to an annual premium policy. After a lengthy investigation, which was quite stressful to the consumer, the insurance company finally agreed to refund the full payment of $50,000. She was grateful for my help.
I asked her to make a donation of $200 to $1,000 to FISCA. She sent in a cheque for a larger sum. I appreciate her generosity. I hope that other consumers, who has got my free time and assistance, will also make a donation to FISCA.
Tan Kin Lian
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