Fidrec decisions

Fidrec was established to be an alternative dispute resolution center. For Fidrec to gain the trust of consumers, it has to be seen as being impartial and fair to consumers. Has Fidrec met up with this expectation? Please share your experience by sending a confidential e-mail to kinlian@gmail.com. I will not disclose your identity, but I need to gather some feedback to pass to the authority. Please share your experience briefly and state why you felt the process to be fair or not fair.