I REFER to Monday's letter by Mr Andrew Soh ("SingPost should focus on core services") and regret to say that our postal service is going from good to bad.
Since I wrote about having to walk 800m and climb two overhead bridges to post a letter and to solve the mailing woes of condominium residents last year, SingPost removed that mailbox in River Valley Grove early this year for no apparent reason.
Now I have to walk a longer distance to post a letter. I still believe that collecting and delivering ordinary mail from condo residents increases productivity.
The stated mission of SingPost on its website is to provide services for its customers through the most reliable and efficient domestic and global networks. I am not sure whether the move to withdraw delivery on Saturday, reducing the number of postboxes and offering declining quality services to customers work towards that mission.
The latest financial report of SingPost revealed that despite its efforts to expand its retail and logistics service businesses to boost revenues, the return was about 45 per cent of its total revenues.
Would it be better if SingPost leaves the retail and logistic services to the respective key business players and focuses on improving its core services for customers?
Perhaps SingPost should ramp up its postal service operation to rival international competitors like DHL and Federal Express.
Paul Chan
http://www.straitstimes.com/STForum/OnlineStory/STIStory_574084.html
My view
It is better for some services to be considered as public services. I will be writing an article about the role of public services, the need to be efficient and operate on cost recovery basis.They should not be turned into profit oriented enterprises.
:.
0 comments:
Post a Comment