What is good customer service?

1. Commit to quality service
2. Know your products
3. Know your customers
4. Treat people with courtesy and respect.
5. Never argue with a customer
6. don't leave customers in limbo
7. Always provide what you promise.
8. Assume that your customers tell the truty.
9. Focus on making customers - not on sale
10. Make it easy to buy

View the infographics in www.tankinlian.com/latest.aspx.
See how different industries and companies rank in customer service.