Excellent service from the call center

I called NTUC Income' hotline (6346 2663) to ask for referral to an eye doctor.

The call center personnel addressed me by name, as the call center system was able to retrieve my particulars using my mobilephone number. He also gave birthday greetings to me, as it was my birthday.

He advised me to visit the emergency department of a nearby hospital, as it was already evening, and all the private doctors had stopped work for the day.

This was excellent service. It was done within 5 minutes.